@Anonymous wrote:my finger says apply my heart says no
Listen to the fingers
@Anonymous wrote:This is my take on what's going on at Capital One:
The leadership sat down and devised a strategy to grow the company over the next few years or become a stronger bank overall. With that being said, they have decided to take their prime product(Venture) and offer higher limits. As the saying goes,"scared money makes no money". So you have a card that requires you to spend x amount of dollars minimum in order to get the bonus. Multiply that by the number of approvals, number of individuals who will carry a balance and so on?
It's obvious that Capital One is flush with cash. And they are using that cash to grow. Now this is all conjecture and could be nothing more than squat? But, I suspect that like the Fed, they understand(finally) that lossening the reigns and letting things fly is the only way to become competitive and grow the company?
All they have to do now is retrain their Customer Service staff, decrease their overseas CS staff and upgrade their other product mix.
That part sounds so easy, but it will never happen with Cap1 imo... They would be wise to bring back their CSR to this country, but won't happen.
Imagine trying to call the back of your cap1 card for concierge service..Execuse me can you make me reservations at X restaurant.. They would be, like come again.. Try that on your CSP and they would do it
.. Granted, never used this service.
@CreditCuriousity wrote:
@Anonymous wrote:This is my take on what's going on at Capital One:
The leadership sat down and devised a strategy to grow the company over the next few years or become a stronger bank overall. With that being said, they have decided to take their prime product(Venture) and offer higher limits. As the saying goes,"scared money makes no money". So you have a card that requires you to spend x amount of dollars minimum in order to get the bonus. Multiply that by the number of approvals, number of individuals who will carry a balance and so on?
It's obvious that Capital One is flush with cash. And they are using that cash to grow. Now this is all conjecture and could be nothing more than squat? But, I suspect that like the Fed, they understand(finally) that lossening the reigns and letting things fly is the only way to become competitive and grow the company?
All they have to do now is retrain their Customer Service staff, decrease their overseas CS staff and upgrade their other product mix.
That part sounds so easy, but it will never happen with Cap1 imo... They would be wise to bring back their CSR to this country, but won't happen.
Imagine trying to call the back of your cap1 card for concierge service..Execuse me can you make me reservations at X restaurant.. They would be, like come again.. Try that on your CSP and they would do it
I agree with CAP 1 CSR. Concierge is nice although I hardly ever used it. Even, my car - Infiniti comes with concierge services like really... So it will be nice for CAP1 to get on board.
@Anonymous wrote:
@CreditCuriousity wrote:That part sounds so easy, but it will never happen with Cap1 imo... They would be wise to bring back their CSR to this country, but won't happen.
Imagine trying to call the back of your cap1 card for concierge service..Execuse me can you make me reservations at X restaurant.. They would be, like come again.. Try that on your CSP and they would do it
I agree with CAP 1 CSR. Concierge is nice although I hardly ever used it. Even, my car - Infiniti comes with concierge services like really... So it will be nice for CAP1 to get on board.
Ya my current infiniti has concierge, never ever thought to use it lol... I just could never imagine Cap1 doing such a thing... I like being greeted by this is Mary from Ohio, how may I help you today and stuff like that.
@CreditCuriousity wrote:
@Anonymous wrote:
@CreditCuriousity wrote:That part sounds so easy, but it will never happen with Cap1 imo... They would be wise to bring back their CSR to this country, but won't happen.
Imagine trying to call the back of your cap1 card for concierge service..Execuse me can you make me reservations at X restaurant.. They would be, like come again.. Try that on your CSP and they would do it
I agree with CAP 1 CSR. Concierge is nice although I hardly ever used it. Even, my car - Infiniti comes with concierge services like really... So it will be nice for CAP1 to get on board.
Ya my current infiniti has concierge, never ever thought to use it lol... I just could never imagine Cap1 doing such a thing... I like being greeted by this is Mary from Ohio, how may I help you today and stuff like that.
@Anonymous,
I am also yet to use mine Picking up the phone and doing things for myself is not a big deal to me....