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Cap one

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Harvey26
Valued Contributor

Cap one

Recently submitted app for journey student card and i got an email today say the denied my app because they could not get in touch with me and i have change the number on my fraud alert I have even removed two of them what should I do now and they are still saying the correct number is not up there. what should i do im so angry.

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1 REPLY 1
Anonymous
Not applicable

Re: Cap one

You should call 800-903-9177 and ask for your application ID & the fraud department number. Ask them which bureau doesn't have the contact information. If it's Equifax I can personally tell you that I just updated my contact information with them & it took 1 day for them to update my CR. Once your CR is updated, leave a message with the fraud dept with your phone number & application ID. They will call back within 3 days & will re-process your information. Be advised that this will be an additional pull on your CR.
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