CapOne Product Change and Bucketing

Anonymous · ‎07-15-2021

It's occurred to me that my oldest card (CapOne QS) in my artillery has been bucketed in a less favorable credit bucket back when I first opened it when I was rebuilding my credit. This was about 9 years ago with multiple product changes. Bear with me, could get slightly confusing.

Does CapOne update your profile when you product change to a more desirable card? I was holding a secured card, PC'd to Journey, applied for Platinum (approved), PC's the Journey to Platinum and since then have PC'd up to a QS. The Platinum that I applied for previously and approved for was then dropped/closed.

My credit has been much better than the past. I have consistently paid my balances and now have a 100% payment history (FINALLY), scores are over 730.

Can I product change and have them update my profile over the phone?

Am I still in the "less favorable/risky" bucket from when I had the secured card from the get go?

They keep giving me lousy $500 CLIs once every 6 months.

Do I SD this card?

Do I apply for a new one to replace it?

Or... do I just flip the bird to CapOne and never look back?

I have other cards that will hold my total CL: Amex BCP, Chase SP, Discover, and this CapOne QS.

FinStar · ‎07-15-2021

@Anonymous wrote:
It's occurred to me that my oldest card (CapOne QS) in my artillery has been bucketed in a less favorable credit bucket back when I first opened it when I was rebuilding my credit. This was about 9 years ago with multiple product changes. Bear with me, could get slightly confusing.

Does CapOne update your profile when you product change to a more desirable card? I was holding a secured card, PC'd to Journey, applied for Platinum (approved), PC's the Journey to Platinum and since then have PC'd up to a QS. The Platinum that I applied for previously and approved for was then dropped/closed.

My credit has been much better than the past. I have consistently paid my balances and now have a 100% payment history (FINALLY), scores are over 730.
Can I product change and have them update my profile over the phone?
Am I still in the "less favorable/risky" bucket from when I had the secured card from the get go?
They keep giving me lousy $500 CLIs once every 6 months.
Do I SD this card?
Do I apply for a new one to replace it?
Or... do I just flip the bird to CapOne and never look back?

I have other cards that will hold my total CL: Amex BCP, Chase SP, Discover, and this CapOne QS.

Unfortunately, your profile isn't necessarily "updated" with a PC. All the system does is provide a new face to the card, perhaps a better reward structure, etc., regardless if your scores and/or profile have improved over the years.

The agents will not know if your card is in a specific tranche (i.e. bucket) or not. That's all internally coded.

Whether you SD the card or not is up to you. If you feel like you've outgrown Capital One in general, then you can look elsewhere. For a variety of individuals, certain cards serve their purpose and then move on. As far as flipping the bird to them, it's not like they're really going to care. You do what's best for you with your profile.

Taurus22 · ‎07-15-2021

I have a piggy-back question regarding this. Just for clarification, unless I've read the OP's explanation incorrectly...

I've been trying to give advice to a friend of mine who has a bucketed CapOne Secured card at $500 (for 4 years now). Just yesterday I told her to call a CSR and see if that card could be PC'ed to another card or graduated, or both. The CSR told her "with some level of spite" that CapOne would graduate her card when they were ready to do so and that she could not PC her card.

She also has a CapOne QS with a $5000 limit and 8 other cards, with scores in the 740 range. I suggested she try to PC her secured to a SavorOne if possible, and I was rather surprised with the CSR's somewhat salty response.

The OP seems to be stating that they PC'ed a secured card. What is the general consensus with this?

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FinStar · ‎07-15-2021

@Taurus22 wrote:
I have a piggy-back question regarding this. Just for clarification, unless I've read the OP's explanation incorrectly...

I've been trying to give advice to a friend of mine who has a bucketed CapOne Secured card at $500 (for 4 years now). Just yesterday I told her to call a CSR and see if that card could be PC'ed to another card or graduated, or both. The CSR told her "with some level of spite" that CapOne would graduate her card when they were ready to do so and that she could not PC her card.

She also has a CapOne QS with a $5000 limit and 8 other cards, with scores in the 740 range. I suggested she try to PC her secured to a SavorOne if possible, and I was rather surprised with the CSR's somewhat salty response.

The OP seems to be stating that they PC'ed a secured card. What is the general consensus with this?

The OP can clarify whether their PC progression started after the card graduated or before. As far as secured graduations go, those are system-driven not something an agent can override.

Also, even if your friend's card was unsecured, there is currently no PC options to Savor or Savor One. Typically, whatever options display (once an account becomes eligible), are the ones that it can be PC'd into, whether this request is done online or via an agent.

Taurus22 · ‎07-15-2021

Thanks @FinStar Did not know the PC wasn't available for the Savor family. Just trying to help her with other options since it is her oldest card, to keep the age. Since she already has QS, there doesn't seem to be many other viable options. Closing her oldest card, or holding onto a bucketed rock.....that's tough.

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FinStar · ‎07-15-2021

@Taurus22 wrote:
Thanks @FinStar Did not know the PC wasn't available for the Savor family. Just trying to help her with other options since it is her oldest card, to keep the age. Since she already has QS, there doesn't seem to be many other viable options. Closing her oldest card, or holding onto a bucketed rock.....that's tough.

Sure, anytime.

IIRC, the only way to get PC'd into Savor or Savor One is if Capital One sends a targeted solicitation, it's been reported recently, but only by one or two members on here. So, by request, not for the time being. Maybe one day since there's plenty of interest by lots of members who would prefer a more flexible product.

Does your friend have any other accounts besides the two Capital One cards? Seems like the one has a fairly decent CL.

Taurus22 · ‎07-15-2021

@FinStar

She does.......aside from the CapOne secured she has....

Amazon Prime 6800 CL (41% UTI)

AMEX Everyday 8100 CL (37% UTI)

Discover 4500 CL (35% UTI)

Home Depot 5000 CL ( clear)

CapOne QS 5000 CL (41% UTI)

Credit One secured 700 CL (clear - wants to close this)

Credit One (other?) 1300 CL (clear - wants to close this)

Belk store card 2900 CL (45% UTI)

Kohls store card not sure of limit (clear)

Victoria Secret store card 500 CL (clear - wants to close this)

Childrens Place store card not sure of limit (clear - wants to close this)

So evidently she uses her cards quite a bit. The Credit One's are charging her $5-8 per month even for non-use so she really wants those gone. They are the 2 oldest next to the CapOne Secured. So I told her it would be best to see if she could do something to keep that CapOne age alive, so she can drop the 2 CreditOne cards.

She can apply for a new card to replace the lost CL's on the closed cards. She can't reliably get any CLI's on her other cards until she can pay down her UTI% below 10%. Home Depot wants a HP (Citi).....so she wants to hold off on that.

So, she has at least 4 good core cards, with a bunch of store cards and secured cards. And we want to steer her away from those and replace them with major lender cards. Over time, of course. But those small bucketed limits are holding her profile back from what it could be, IMO.

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FinStar · ‎07-15-2021

@Taurus22 wrote:
@FinStar

She does.......aside from the CapOne secured she has....

Amazon Prime 6800 CL (41% UTI)
AMEX Everyday 8100 CL (37% UTI)
Discover             4500 CL (35% UTI)
Home Depot      5000 CL ( clear)
CapOne QS        5000 CL (41% UTI)
Credit One secured 700 CL (clear - wants to close this)
Credit One (other?) 1300 CL (clear - wants to close this)
Belk store card    2900 CL (45% UTI)
Kohls store card not sure of limit (clear)
Victoria Secret store card 500 CL (clear - wants to close this)
Childrens Place store card not sure of limit (clear - wants to close this)

So evidently she uses her cards quite a bit. The Credit One's are charging her $5-8 per month even for non-use so she really wants those gone. They are the 2 oldest next to the CapOne Secured. So I told her it would be best to see if she could do something to keep that CapOne age alive, so she can drop the 2 CreditOne cards.

She can apply for a new card to replace the lost CL's on the closed cards. She can't reliably get any CLI's on her other cards until she can pay down her UTI% below 10%. Home Depot wants a HP (Citi).....so she wants to hold off on that.

So, she has at least 4 good core cards, with a bunch of store cards and secured cards. And we want to steer her away from those and replace them with major lender cards. Over time, of course. But those small bucketed limits are holding her profile back from what it could be, IMO.

Not to hijack the OP's thread, but hopefully @Anonymous can answer your question on whether their secured card was PC'd to Journey before or after graduation.

As far as the info you shared on your friend's profile, I think what may be holding some potential growth on cards like AmEx, maybe even Discover and Belk (SYNCB) is the overall + individual utilization across the majority of her cards. Children's Place, Victoria's Secret (both through Comenity) and Kohl's (Capital One Retail PLCC) are also SP for CLIs, but there could be some hesitation on increasing their respective limits based on the utilization. Is your friend able to reduce some of these balances or not let a variety of the cards report such moderate utilization?

Taurus22 · ‎07-15-2021

Yeah that's what I told her....Goal #1....reduce her utilization first and foremost. Which was also why I was trying to possibly get her a CLI on one her larger cards. Once she has some debt paid down we can look at it again.

But getting back to the OP's subject....I was mainly surprised (what read like) the comment of PC'ing the secured card to the student card. If @Anonymous could come back and clarify that, it would help....

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Anonymous · ‎07-15-2021

@FinStar wrote:
@Taurus22 wrote:
@FinStar

She does.......aside from the CapOne secured she has....

Amazon Prime 6800 CL (41% UTI)
AMEX Everyday 8100 CL (37% UTI)
Discover             4500 CL (35% UTI)
Home Depot      5000 CL ( clear)
CapOne QS        5000 CL (41% UTI)
Credit One secured 700 CL (clear - wants to close this)
Credit One (other?) 1300 CL (clear - wants to close this)
Belk store card    2900 CL (45% UTI)
Kohls store card not sure of limit (clear)
Victoria Secret store card 500 CL (clear - wants to close this)
Childrens Place store card not sure of limit (clear - wants to close this)

So evidently she uses her cards quite a bit. The Credit One's are charging her $5-8 per month even for non-use so she really wants those gone. They are the 2 oldest next to the CapOne Secured. So I told her it would be best to see if she could do something to keep that CapOne age alive, so she can drop the 2 CreditOne cards.

She can apply for a new card to replace the lost CL's on the closed cards. She can't reliably get any CLI's on her other cards until she can pay down her UTI% below 10%. Home Depot wants a HP (Citi).....so she wants to hold off on that.

So, she has at least 4 good core cards, with a bunch of store cards and secured cards. And we want to steer her away from those and replace them with major lender cards. Over time, of course. But those small bucketed limits are holding her profile back from what it could be, IMO.
Not to hijack the OP's thread, but hopefully @Anonymous can answer your question on whether their secured card was PC'd to Journey before or after graduation.

As far as the info you shared on your friend's profile, I think what may be holding some potential growth on cards like AmEx, maybe even Discover and Belk (SYNCB) is the overall + individual utilization across the majority of her cards. Children's Place, Victoria's Secret (both through Comenity) and Kohl's (Capital One Retail PLCC) are also SP for CLIs, but there could be some hesitation on increasing their respective limits based on the utilization. Is your friend able to reduce some of these balances or not let a variety of the cards report such moderate utilization?

Graduation came first before I PC'd.