Citi DC App Under Review

[Cashbackjunky]

Hey all,

I got the 7-10 day message when I applied last night and called the app status and EO line. Both just said "it's under review and you should hear from us within 7-10 days".

I asked them if they needed anything from me and they said no. I guess it's time to patiently wait (I'm not good at that).

Any advice? It wasn't an instant denial, so I'm happy about that. I've never had to have my application looked at further. It's always been an instant decision, so this is new waters for me.

Cheers!

[gingerflower]

@Cashbackjunky 

When I applied for the Custom cash rewards citi card I had the 7-10 day message. But couple hours later I received a Congratulations approval. Hang in there and Good Luck!

[Cashbackjunky]

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@gingerflower wrote:

@Cashbackjunky 

When I applied for the Custom cash rewards citi card I had the 7-10 day message. But couple hours later I received a Congratulations approval. Hang in there and Good Luck!

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I applied (and was approved instantly) for the Custom Cash on 6/12. I waited ~11 days to app for the DC, due to the 1/8 rule... I'm really hoping to get an approval email soon.

You got your approval via email, correct?

Thanks!

[Anonymous]

My advice is to just be patient. 

[FinStar]

OP - just for clarification- you called the Executive Office for a standard pending application? Was this warranted of an escalated issue?  Just curious.

[Cashbackjunky]

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@FinStar wrote:

OP - just for clarification- you called the Executive Office for a standard pending application? Was this warranted of an escalated issue?  Just curious.

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Originally when I called the application status number and put in my SSN, the automated service said it couldn't find an application with that SSN, which made me think maybe I screwed up on my app. I called the EO line to see if they knew why my SSN wouldn't pull up my app status - he wasn't sure why. He said he could see my correct SSN tied to the application.

I'm not sure if that's an appropriate reason to escalate it but I thought if I typed in my SSN wrong, I'd want to rectify it (maybe that was the reason my app was pending?)

[FinStar]

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@Cashbackjunky wrote:

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@FinStar wrote:

OP - just for clarification- you called the Executive Office for a standard pending application? Was this warranted of an escalated issue?  Just curious.

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Originally when I called the application status number and put in my SSN, the automated service said it couldn't find an application with that SSN, which made me think maybe I screwed up on my app. I called the EO line to see if they knew why my SSN wouldn't pull up my app status - he wasn't sure why. He said he could see my correct SSN tied to the application.

I'm not sure if that's an appropriate reason to escalate it but I thought if I typed in my SSN wrong, I'd want to rectify it (maybe that was the reason my app was pending?)

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Typically, unless your application was denied due to a mismatch or unable to verify your information, then I can see a potential need for escalation in the event Citi's traditional channels were exhausted.  But, thousands upon thousands of applicants typically let things process normally.  Often times, it can take 24 hours for systems to load applications onto the automated system.  

Personally, I would've let things run their course rather than jump the gun and call the EO for something trivial.  If there is something to be said (and learned on these forums) some direct escalation channels have disappeared or tend to be more difficult to reach because of trivial issues that don't merit escalation.

[coldfusion]

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@FinStar wrote:

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 If there is something to be said (and learned on these forums) some direct escalation channels have disappeared or tend to be more difficult to reach because of trivial issues that don't merit escalation.

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That's exactly what happened with the Citi EO - they were originally very accomodating with handling requests directly but scaled back considerably over the last few years due to the increasing volume of direct escalations for what they viewed as routine or frivolous issues that a frontline CSR was both qualified and empowered to address. 

Nobody is looking to infer here whatsoever that you made a routine or frivolous request but whenever we hear of an EO being contacted our interest is piqued for this very reason above.  If FinStar hadn't asked I would have.  

[Cashbackjunky]

Sorry everyone. I wasn't trying to tie up EO resources.

I have never been denied for a card or had the need to have my application reviewed further, so when the app status phone system said my SSN wasn't found, I freaked out a bit thinking I fat fingered it and that was the reason. You don't know what you don't know. 

I'll never call EO again and I'll sit on my hands and wait "patiently" for my approval/denial email.

[AverageJoesCredit]

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@Cashbackjunky wrote:

Sorry everyone. I wasn't trying to tie up EO resources.

I have never been denied for a card or had the need to have my application reviewed further, so when the app status phone system said my SSN wasn't found, I freaked out a bit thinking I fat fingered it and that was the reason. You don't know what you don't know. 

I'll never call EO again and I'll sit on my hands and wait "patiently" for my approval/denial email.

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If you have a reason to call then call , dont take away resources because the interwebz says its taboo.  Now you know for a simple application probably not best route.