Citi Double Cash Double Hard Inquiry Pull From Experian

[sandiego619]

Hi everyone.  My apologies in advance if this has already been asked.  I did a quick search but I didn't come across this same exact issue.  Anyhow, here is the story:

I received a letter from Citi recently letting me know I had been pre-selected to apply for the Citi Double Cash Mastercard.  I know pre-selected is not the same as pre-approved.  My credit is rebuilding and I have definitely made strides but I still have a ways to go.  I recently had a couple inquries for rate shoppping on auto refinance loans within the last few days.  Today I received the another letter from Citi in regards to the Citi Double Cash Mastercard.

I said what the heck, let me try and it did actually approve me for a small credit line to start out.  So far from what I can see they only pulled Experian (hopefully I don't see any Trans Union or Equifax hard inquiry pulls tomorrow).  The problem is that they pulled Experian twice so I now have two hard inquiry pulls from Experian for this credit card. 

Has this ever happened to anyone?  If so, how can I get one of these inquries removed/deleted as I did not double click when I applied for the card and I have never seen this happen in my past credit applications/submissions.  I have a couple different credit monitoring services and they both confirmed that Experian was pulled twice.  Below is the same message I get for both from today.  Thanks in advance for your help with this.

CITI CARDS CBNA made a Bank / Credit Card Inquiry by checking your Experian Credit File. When you apply for credit, a "hard inquiry" may be placed on your Credit File and it stays on your report for 25 months.

[Brian_Earl_Spilner]

You can call in and ask them to remove the second pull or have them recode it to a soft inquiry. If it was a system error, they should take care of it no problem.

[sandiego619]

Hi @Brian_Earl_Spilner, thanks for the message.  Would I be calling Experian or Citi?  Sorry if that's a dumb question but I didn't want to assume.  By the way, I love your forum name (it brings back fond memories of the original Fast and Furious).  

[coldfusion]

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@sandiego619 wrote:

Hi Brian, thanks for the message.  Would I be calling Experian or Citi?  Sorry if that's a dumb question but I didn't want to assume.  By the way, I love your forum name (it brings back fond memories of the original Fast and Furious).  

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You would call Citi because they are the ones who pulled your report. They would tell Experian to withdraw or to recode the 2nd hard pull.

[sandiego619]

Makes sense, thanks @coldfusion.