Elan Application Email - Legit/Scam

[cchunter]

Hello,

I applied for the Fidelity® Visa Signature® Rewards Card on September 19 but wasn’t instantly approved. On September 25, I called Fidelity, and the customer representative collected all my details, including my SSN, and mentioned that their team would get back to me in 2–3 business days.

Today, I received an email regarding my application. Could you please confirm if this is a legitimate email?

Elan Customer Authentication Shared <ElanCustomerAuthentication@elanfs.com>

Dear XXXXX,

Thank you for applying for a credit card on 9/19/2025.

We’re reaching out to inform you that we’re unable to open the requested account at this time because we couldn’t verify the identification details provided. For your protection, it’s essential that we validate identification details before proceeding with account setup.

It is imperative that you contact us immediately at 866-268-7231. When calling, please use the following reference number:XXXXXXX. Specialists are available to answer your call Monday through Friday from 7 a.m. to 9 p.m. CT. We accept relay calls.

Thanks for choosing Elan. We look forward to serving you.

Customer Authentication Department

EMAIL SECURITY

INFORMATION

[fullstackdev]

The email is probably legit if you actually applied on 9/19/25. If you feel uneasy calling the number in the email, maybe just call the same number you called on 9/25 or the number on the website.

[AndySoCal]

@cchunter  The email is legit see link below Look at the second FAQ if my link does not display it for you

https://www.fidelity.com/spend-save/faqs-rewards-credit-cards