Help with Synchrony App

[Unfaithful]

Last week I applied for the Venmo Visa card and was denied. I instantly received the notification of the hard inquiry on TU. I called them to see why I was denied but was told to wait on a letter. I received the letter today and it states they were unable to approve me because they could not access my credit report because it was either frozen or locked. Neither is the case. I called Venmo card services and they said I have to speak to Synchrony and transferred me over to them. Synchrony then tells me call Venmo since it's their card. I keep getting the run around. Any suggestions? I got through another CSR from Synch and they told me that they can submit a claim and it'll take 60 days to hear back but that I would have to submit it with Venmo. Venmo states they do no such thing and directed me back to Synch. She also stated to reach out to TU and submit a dispute and attach my TU report with the hard inquiry on it as an alternative route. I did however apply for the card so I didn't give that option much thought. 

[FinStar]

Does the letter specifically state which report(s) they attempted to access?  Venmo (among other SYNCB cards) are also looking at SageStream.  Do you recall ever having to lock this specific one? 

Unfortunately, even if it turns out it was frozen (inadvertently), they will not consider the declined application for reconsideration and you would have to re-apply.

[designated_knitter]

In addition, Synchrony has also started pulling EX in addition to TU and Sagestream.

If EX is locked and you have an application ID, call Synchrony and ask to speak to a credit specialist.  Ask if you can verify using their verify website.  That website will guide you to take a selfie as well as take a picture of your DL (front and back).  Then you get a passcode and call back in, give them your passcode and they give you the decision.

Hope this helps...

Good luck!