My husband applied for a Walmart card in early October at the store. He was told he needed to call to confirm information, likely his identity. He called and was told he was denied. They never pulled his credit and he never got a letter. More than a month later, I helped him apply online and I stupidly put in my social instead of his. He called and told them what happened and they said to reapply and they would cancel that app. He reapplied and got the 7-10 day message. Two days later, he got an email that said he was being denied because of a duplicate application. He calls application services and they tell him that he was denied on the first store app, and now on this app which was done too soon - he should have waited 30 days. They said his credit was pulled on both apps, but he knew that it had not been and they can't tell him anything until he gets the letters. Seven days later, his credit is pulled. He calls. They say he was denied and that credit was pulled on both applications (store and online) and that it's probably just delayed. He calls TU and they said no, the pull was made this morning. He calls the escalated help desk and they tell him that they haven't made any pulls today. The last pull was made on Nov. 2nd. Then he escalates to another supervisor who can't even find his store application, and can't answer why they would pull it today. She also says that it was pulled on the 2nd, and that it was delayed. She then says that there is a note on the second application that it was closed out today, and that is why it showed up.
So, to summarize: Two applications. No letters in the mail. Denied. But they only pulled his credit for the first time 7 days after he was supposedly denied the second time. Yet they have no record of it being pulled today. Is this normal?
