So I just moved to Atlanta and ive been in the garden for a while. Truist wasn't an option in Oklahoma. Late night boredom led me to apply. All 5 cards were offered. But they "can't verify my identity". I called this morning and they claim to have no record of me ever applying. And that was with 2 transfers and on the phone for about 20 minutes on hold.
I had this same issue a year ago. The way I resolved it was to apply in branch. I don't think there is any way to get around this. Good luck.
Same issue for me last year. Was approved for $6k, got a call to confirm i apped, they welcomed me aboard, then got an email hours later stating they couldn't verify my identity, I called back and they said there was no record of my app or phone conversation of approval.
Very weird situation.
I went with FNBO Evergreen after that debacle and probably won't ever App for Truist again.
Apply in branch. Trusit does have a lot of application issues.
Choose the card you really want, there is no PC options.
HP for all CLI.