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Truist Issues

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dk2003
Regular Contributor

Truist Issues

So I just moved to Atlanta and ive been in the garden for a while. Truist wasn't an option in Oklahoma.  Late night boredom led me to apply. All 5 cards were offered. But they "can't verify my identity". I called this morning and they claim to have no record of me ever applying. And that was with 2 transfers and on the phone for about 20 minutes on hold. 

 

Any thoughts?

Screenshot_20230501_040723_Chrome.jpg

 

Message 1 of 4
3 REPLIES 3
C6
Regular Contributor

Re: Truist Issues

I had this same issue a year ago. The way I resolved it was to apply in branch. I don't think there is any way to get around this. Good luck.

Message 2 of 4
Drifter73
Frequent Contributor

Re: Truist Issues

Same issue for me last year. Was approved for $6k, got a call to confirm i apped, they welcomed me aboard, then got an email hours later stating they couldn't verify my identity, I called back and they said there was no record of my app or phone conversation of approval.

 

Very weird situation.

 

I went with FNBO Evergreen after that debacle and probably won't ever App for Truist again.










Message 3 of 4
Heatt99
Frequent Contributor

Re: Truist Issues

Apply in branch. Trusit does have a lot of application issues.

 

Choose the card you really want, there is no PC options. 

 

HP for all CLI.

 

GL

 


 

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