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I hear ya. I'm having same issue with my Walmart Store card. Got SL of 600 in december, tried many approaches - paid in full, let balance carry etc. Have tried the luv button and chat method to no prevail. My scores are 610's to 640 depending on cra. This however is my only Synch card. I've used the crap out of this card too. So like yourself i have been dissappointed and hoping any future CLI with be worth the past aggravation.
Something to remember is that Synchrony increases are usually closed tied to your Transunion credit score...the higher usually the better result. I know you mentioned your score in your post but didn't specially say from report it's from. I would work on getting your utilization down and your Transunion score up and you should start making some progress in way of increase with Synchrony. Good luck!
How much do you spend at Sams a month? I've seen good increases on mine in the last year. I spend about $300-$500 a month there.
Sams was my last card before garden with 700 SL. Got offer in store and was soft pull. I haven't yet asked for CLI the LUV button isn't showing and also haven't yet asked over chat because I had an old medical bill hit my TU/EQ start of april and my score dropped to 650. My only negative on my reports. I have sync Amazon that went 700 SL to 6000 in 60 days, sync Walmart 700 SL to 4000 in 60 days, sync lowes that went 300 SL to 12,000 day I got card. My TU score was 686-700 when I got those increases.
After that collection account hit I paid all my balances down to $0 except for walmart I paid it down from $1400 balance to $650. Hoping to avoid any AA from Syncrony over that stupid medical bill I can't afford to pay in full until Feb... but collector agreed to full payment for delete.
Try again once you break the 700 mark
I think it is the fairly new BK and score