AMEX Cust Serv

[Anonymous]

New to the forum and have appreciated all the help I received here.  

Just wanted to pass along quick story about interaction I just had with AMEX on chat:

- I originally had a question about when my statement would cut.  Answered that very courteously and pointed out where I could actually see that online (Duh!).

- I then asked about the FICO scores showing on some accounts.  He explained that it is a slow rollout and that I should see it at some point, but couldn't provide a date.

- I mentioned I had a corporate card through work and wondered if I could get my new personal Delta Gold Membership Date to reflect that?  He researched for about a minute and came back with ABSOLUTELY!  I just had to verify my e-mail, etc. and he provided me a message stating I'd be backdated to 2008 and to expect my updated card in about two weeks!  

Just wanted to pass on a story of great customer service.  Seems like we all read when it's bad, but when it's great we gloss over it!  Kudos to AMEX today!

[Anonymous]

Amex chat service has been great. Always friendly and helpful. MSD changed to 2000 with no issues. Phone service not so much but now I simply stick to chat so no biggie. Thanks for sharing a positive story! Was told the same about EX scores the other day. Hopefully it happens by the end of the year for everyone.

[lhcole77]

Sweet! I love me some AMEX. Congrats on the backdate.

[ScarletFever]

Sounds about right for AMEX, imho.

[ojefferyo]

I've always had a great experience with their customer service both online and on the phone.