Absolutely loving Amex!

[Anonymous]

I purchased a hard drive for my Mac about a 2 months ago and it died on me two days ago. The company refused to replace it for me. I emailed Amex purchase protection and explained what happened. The next morning I had a statement credit of $120 (the price of the hard drive). Absolutely amazing service. This is my first Amex and I'll be staying with them for a long time. Anyone else had any experiences like this?

BTW for those wondering, I have a Zync.

[bichonmom]

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@Anonymous wrote:
I purchased a hard drive for my Mac about a 2 months ago and it died on me two days ago. The company refused to replace it for me. I emailed Amex purchase protection and explained what happened. The next morning I had a statement credit of $120 (the price of the hard drive). Absolutely amazing service. This is my first Amex and I'll be staying with them for a long time. Anyone else had any experiences like this?

BTW for those wondering, I have a Zync.

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Awesome! Great to know Amex stands behind their protection policy like that.

[adavis425]

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@Anonymous wrote:
I purchased a hard drive for my Mac about a 2 months ago and it died on me two days ago. The company refused to replace it for me. I emailed Amex purchase protection and explained what happened. The next morning I had a statement credit of $120 (the price of the hard drive). Absolutely amazing service. This is my first Amex and I'll be staying with them for a long time. Anyone else had any experiences like this?

BTW for those wondering, I have a Zync.

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Yup! Back in December, I had a repairman come out to fix my washing machine. He looked at it, supposedly found the problem, but told me the part was out of stock. Of course, he required payment of $165 upfront to order the part. No problem, used AMEX. Well, two weeks later he still hadn't shown up or returned my calls.  I called Amex and explained and just like your experience, overnight there was a $165 credit on my account. AMEX is awesome! Even though right now I am trying to wrestle a BCP from them, I will always be a loyal customer.  Take care of them, they'll take care of you.

[Anonymous]

I can't wait fro my Zync to arrive...hopefully Monday or Tuesday.  :-)

[Guava]

Hearing you guys' stories makes me glad I have AMEX card, just in case 

[LS2982]

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@Anonymous wrote:
I purchased a hard drive for my Mac about a 2 months ago and it died on me two days ago. The company refused to replace it for me. I emailed Amex purchase protection and explained what happened. The next morning I had a statement credit of $120 (the price of the hard drive). Absolutely amazing service. This is my first Amex and I'll be staying with them for a long time. Anyone else had any experiences like this?

BTW for those wondering, I have a Zync.

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Wow................that is awesome!!!

[Anonymous]

I feel the same way! I bought my son an iPod touch for Christmas, and he dropped and broke it in early Feb. I called amex, put in a claim, and in 2 days, had a credit for the entire purchase. I was amazed they didnt make us send it to them! Gotta love Amex!

[LS2982]

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@Anonymous wrote:
I feel the same way! I bought my son an iPod touch for Christmas, and he dropped and broke it in early Feb. I called amex, put in a claim, and in 2 days, had a credit for the entire purchase. I was amazed they didnt make us send it to them! Gotta love Amex!

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I wonder how they get by doing that, i'm sure your not the only one!

[Anonymous]

Thanks for the report.  I haven't been down that road yet, but nice to know they will take care of things.

[Anonymous]

I thought the protection kicks in after manufacturer's warranty is over ?