On April 12, 2025, I entered into the chat in my American Express app to request a permanent interest rate reduction on my BCE. After some chatting and a quick back and forth, I was granted a permanent 1.25% interest rate reduction on my variable rate, going from Prime + 10.74% to Prime + 9.49%.
I have seen some past conversation debating whether or not it was possible to receive a permanent interest rate reduction. So, I have included screenshots of the process and a copy of the letter I received acknowledging the reduction as data points.
I hope this helps someone.
Almost like pulling teeth
@JustinVincent escribió:Almost like pulling teeth
I get how you could see it that way.
I choose to think that it is likely that English was not the rep's first language, and that he did not truly understand what I was asking for or if it was possible. I had to ask twice, yes, but I got the end result that I desired. I respect and appreciate that he took the time to check rather than just saying it was impossible and cutting the conversation short. People make mistakes sometimes. We are all in a constant state of evolution and learning.
16.99% APR @ a major bank is not too common with a recent account. It's lower than the advertised interest rates on the American Express website. I just try to come from a place of gratitude and appreciation.
Congrats. Looks like your persistence paid off.
EQ8 780, TU8 748, EX8 771 as of January 7
Thank you for sharing!
I've tried several times on my oldest card. Looks like armed with this, I will try again!
Sock - 
Chopping Block - 
Debit Cards - 
@mgood escribió:Congrats. Looks like your persistence paid off.
Thanks. It did.
@unsungivy escribió:Thank you for sharing!
I've tried several times on my oldest card. Looks like armed with this, I will try again!
You're welcome. Good luck! I hope it works out. Let us know how it turns out!
@JSUB escribió:
@JustinVincent wrote:Almost like pulling teeth
I finished the thread and thought that was painful.
To the OP: Did you have to wait a year to lower the APR?
I cannot tell you if I had to wait a year, or any other quantity of time. The card was opened in August 2023. I requested the CLI—for the first time—April 12, 2025.
I did wait a little more than a year-and-a-half, but I do not know if that was "necessary."