So I typed my password incorrectly, like I sometimes do. Usually I just re-enter it, and Amex lets me log in. But when I re-entered correctly, this form came up. And it won't let me log in until I complete the form. Even from another computer. I've never been asked the entire credit card number, to reset a password. It just seems weird. Anyone else get this? Edited image larger
Can't say I have. I memorize all my passwords, and I don't usually type it in wrong, though when I do, I just retype it and everything's fine. Perhaps it's a new security feature?
Yeah it's not like I hit the "reset password" or "forgot password" link.
So I called and asked about it, the CSR gave me a temporary password and said the old one was "revoked." Wow one typo and I have to get a new password. Seems like a new measure.
@FinStar wrote:
Interesting. Not sure how this would apply to everyone though. I just tested an incorrect password instance and it did not prompt me with the form OP. Plus, I don't save cache on my PC either. Needless to say, this would apply to revoked passwords for sure.
Yeah I'm not sure how it applies to me either. I didn't do anything differently from usual. That's why I wondered if it was a new 2016 security measure.. but from the feedback so far, doesn't seem like it.
