Amex Backdating on Authorized User Card

TangMeister · ‎03-22-2010

Has anyone received an authorized user card with Amex recently (last 18 months) that has the original cardmember's "member since" date as its opening date? If so, are you a spouse/relative/GF/BF/SO/etc... and do you live at the same address? Same question for someone who ordered an AU card for someone else on their account.

Amex seems to be wavering on the "member since" date for some...insisting on starting AU cards with the date the AU card is ordered, rather than the original cardmember's date. Ugh.

Any help or input would be much appreciated. Thanks!

Anonymous · ‎03-22-2010

internal system as well as credit reports do get backdated to original date, if it's not backdated on the card just call them and they'll send you new cards with original date on the card as well (at this # 1-800-327-2177)

TangMeister · ‎03-23-2010

@Anonymous wrote:
internal system as well as credit reports do get backdated to original date, if it's not backdated on the card just call them and they'll send you new cards with original date on the card as well (at this # 1-800-327-2177)

Thanks for the input, but this isn't always the case now. I can verify this after reports by others over the past year, as well as the 3 calls I personally intiated. They are backdating some AU cards, and refusing to backdate others. I'd like to discover the reason.

I believe it has to do with (as usual) the CSR you speak with, along with fairly recent changes in internal policy that some CSRs are strictly adhering to. I believe spouses and children with the same last name, and who live in the household are easily backdated....probably happens automatically many times at AU card issuance. Others are not and require a call to cardmember services. That's where the fun begins.

KingAdrock · ‎03-23-2010

@TangMeister wrote:

Thanks for the input, but this isn't always the case now. I can verify this after reports by others over the past year, as well as the 3 calls I personally intiated. They are backdating some AU cards, and refusing to backdate others. I'd like to discover the reason.

I believe it has to do with (as usual) the CSR you speak with, along with fairly recent changes in internal policy that some CSRs are strictly adhering to. I believe spouses and children with the same last name, and who live in the household are easily backdated....probably happens automatically many times at AU card issuance. Others are not and require a call to cardmember services. That's where the fun begins.

If I were to wager a guess; I'd say whether or not they backdate your AU has to do with the CSR you speak with, how polite you are to them, how good a customer you've been, the current phase of the moon, the price of tea in China and if Mercury is in retrograde.

TangMeister · ‎03-23-2010

@KingAdrock wrote:

@TangMeister wrote:

Thanks for the input, but this isn't always the case now. I can verify this after reports by others over the past year, as well as the 3 calls I personally intiated. They are backdating some AU cards, and refusing to backdate others. I'd like to discover the reason.

I believe it has to do with (as usual) the CSR you speak with, along with fairly recent changes in internal policy that some CSRs are strictly adhering to. I believe spouses and children with the same last name, and who live in the household are easily backdated....probably happens automatically many times at AU card issuance. Others are not and require a call to cardmember services. That's where the fun begins.

If I were to wager a guess; I'd say whether or not they backdate your AU has to do with the CSR you speak with, how polite you are to them, how good a customer you've been, the current phase of the moon, the price of tea in China and if Mercury is in retrograde.

That sounds about right.