@Anonymous wrote:
@Anonymous wrote:
The Executive Care Team is in Fort Lauderdale. One should hope they speak perfect English! Your patience is appreciated. It's only a small team of 10 working cases for US Card Members so be assured your messages are being returned as urgently as possible.Thanks for the reply. I assumed it was US based, which is nice considering all of the other numbers I have ever called for Amex have connected me to non-US locations without question.
What do you mean by a small team of 10 working cases and if you don't mind me asking how do get this information?
I think Pooka means the team only consists of 10 people working the cases for all US-based card members.
Pooka is an Amex employee (it might not be visible on mobile). 
Good luck on your quest to get AMEX to start reporting.
I suspect it will be difficult to determine whether the card starts reporting due simply to the 6-months passage of time from the card opening (AMEX honestly moves very slowly in this regard) or if your phone call efforts really are what did the trick. In any event, it keeps you off the app pages 
What is your anticipated CLI request? From what CL to what CL?
@NRB525 wrote:Good luck on your quest to get AMEX to start reporting.
I suspect it will be difficult to determine whether the card starts reporting due simply to the 6-months passage of time from the card opening (AMEX honestly moves very slowly in this regard) or if your phone call efforts really are what did the trick. In any event, it keeps you off the app pages
+1
I just thought of something... I may have a data point to add. Back in May my last two baddies dropped off, and I was waiting for Amex to do another SP of my EX before I asked for a CLI. I got impatient (it was over two months behind) and I tried anyway. My CLI was denied for a non-credit bureau reason, but that same day out of frustration I apped for the PRG and Delta Gold (and was approved for each).
Somewhat non-miraculously, my FICO credit score updated that same day.
TL;DR, applying for a new card forced my online FICO to update. (I already had a score displayed, though, just an old one).
I'm not sure if the score they display is the same one they use internally (I've always assumed it was), but if you happen to be looking for another Amex anyway this might be a thought.
@NRB525 wrote:Good luck on your quest to get AMEX to start reporting.
I suspect it will be difficult to determine whether the card starts reporting due simply to the 6-months passage of time from the card opening (AMEX honestly moves very slowly in this regard) or if your phone call efforts really are what did the trick. In any event, it keeps you off the app pages
What is your anticipated CLI request? From what CL to what CL?
What I find odd is that it's been reporting fine to TU and EQ after the second cycle, but 3 cycles later now it still isn't reporting to EX nor has my EX score ever updated on their site since I opened the account (June). There's definitely a disconnect between Amex and EX for some reason with my profile, which is what I'm trying to resolve in one way or another.
My current CL with Amex is $30k. I'm going to request $40k and likely get the POI statement... then I'll continue to back it down until I get an instant approval. I'm anticipating the $34.5k cutoff point, although some have reported being able to clear that threshold without POI so we'll see.
@UncleB wrote:
@NRB525 wrote:Good luck on your quest to get AMEX to start reporting.
I suspect it will be difficult to determine whether the card starts reporting due simply to the 6-months passage of time from the card opening (AMEX honestly moves very slowly in this regard) or if your phone call efforts really are what did the trick. In any event, it keeps you off the app pages
+1
I just thought of something... I may have a data point to add. Back in May my last two baddies dropped off, and I was waiting for Amex to do another SP of my EX before I asked for a CLI. I got impatient (it was over two months behind) and I tried anyway. My CLI was denied for a non-credit bureau reason, but that same day out of frustration I apped for the PRG and Delta Gold (and was approved for each).
Somewhat non-miraculously, my FICO credit score updated that same day.
TL;DR, applying for a new card forced my online FICO to update. (I already had a score displayed, though, just an old one).
I'm not sure if the score they display is the same one they use internally (I've always assumed it was), but if you happen to be looking for another Amex anyway this might be a thought.
Good point UncleB. Unfortunately I'm not in the market for another Amex account at the time. I do believe that they used their latest SP (your provided score) for their decisions for your account. This is the main reason I want this fixed as they are going off of my June score/profile data which has improved a respectible amount (about 20 points) since then, and I plan on having a baddie removed within the next 30 days which will add another 25-30 points across all 3B; I'd very much like my issue to be resolved by then so that Amex has my most current information on file. My next CLI request will be in February, so I definitely want this ironed out this month so that my January SP will give my account the newest (best) data on file for their CLI consideration in Feb.