Amex charged me for first year annual

Anonymous · ‎04-04-2012

So I just got my first statement on my green card from amex and it has a $95 annual in it. I called the rep and she told me that in the agreement I have, it says I should pay $95 for my first year. She put in a complaint to the complaint department or something and she said I would receive a letter in the mail stating what actions were going to be taken.

When I got approved it was a pretty good day, today, I'm not that exciting about being part of the "amex family"

pizzadude · ‎04-04-2012

Did you apply with the first year AF waived, or just through the regular application ?

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX

Anonymous · ‎04-04-2012

+1 Unless you applied with an offer for the 1st year waived, you are on the hook.

Anonymous · ‎04-04-2012

I applied through the americanexpress.com website. It says in big letters, $0 INTRODUCTORY ANNUAL FEE FOR THE FIRST YEAR

Anonymous · ‎04-04-2012

Legitimate gripe then i'd say.

Anonymous · ‎04-04-2012

Yeah... I'm just a bit disappointed I guess.

Walt_K · ‎04-04-2012

I'd be shocked if they don't fix it. This happened to someone else recently with the Green card. Not sure why they are having this issue.

ETA: See here http://ficoforums.myfico.com/t5/Credit-Cards/AMEX-Just-Hit-Me-with-Annual-Fee/m-p/1290811/highlight/...

Not sure if ctb ever got it credited. Try a secure message. I wonder if they are occasionally changing the offer on their page? Weird that they would keep having this issue.

Starting Score: ~500 (12/01/2008)
Current Score: EQ 681 (04/05/13); TU 98 728 (01/06/12), TU 08? 760 (provided by Barclay 1/2/14), TU 04 728 (lender pull 01/12/12); EX 742 (lender pull 01/12/12)
Goal Score: 720

Take the FICO Fitness Challenge

clocktick · ‎04-04-2012

I would call again and talk with someone else. I would tell them it's right on their site and still there and it's the same place I applied. I wouldn't give up just yet and I wouldn't take the wait and see approach yet either. Please let us know what happens.

11/30/08 TU 648 EX 672 EQ 656 SEPT 2014 TU 787 EX 789 EQ ???
Amex BCP $24.1K/Clear $8.5- Sallie Mae $27.5 -Cap One QS $7.5 - Chase Freedom $7.5/United $5k/CSP $20k/Ink- Citi DP $9.5/Dividend $13k/HHHx2 $15k/16.4/Reserve $4.5k Best Buy $1940 HD $1701- Discover IT $15k - Elan $8k GEMB Lowes $20k - Macy's $2k - Kohl's $800

Starting Score: 648
Current Score: 736
Goal Score: 765

Take the FICO Fitness Challenge

Anonymous · ‎04-04-2012

I tried the secured email and they got back to me stating the samething.

Anonymous · ‎04-05-2012

Well good news, they are going to credit me back the $95 annual fee.

It hasn't fully processed yet but it said through secured message that I would get it back.

The message they first sent said something like, if you could give us a confirmation code or an offer code that describes where it states you would get the first year waived we could get it back for you blah blah.

Then I literally replied that it's on their website, I linked the green card offer and said, it's in big letters $0 INTRODUCTORY ANNUAL FEE FOR THE FIRST YEAR.

They replied stating I would get the annual fee back.

I'm happy to get it back but at the sametime I'm a bit disappointed that I had to jump through hoops to point out, "it's on your website"