BOA Customer Service

[AFreshStart]

I called in to make a payment on my BOA cash rewards card on the 4th. Several days went by and it was not credited to my account. So I called in to see what was causing the lag and the I find out that the CSR entered the wrong routing number. I agree to process the payment again on the 7th. I call in today to find out why this payment has not processed.

After countless transfers, a rude woman gets on the phone only telling me her name. No may I help you or anything just silence. I explain the situation (for the 33rd time in several days at this point) and she tells me the payment is holding due to the return payment on my account. The return payment which was caused by a BOA employee...my account is being stalled over a mistake on their end? She tells me firmly that it doesnt matter who is at fault, that is how it is, have a nice day and she hangs up. 

I have six other accounts with BOA which have never had payment or transaction issues. I am weighing between sticking to just online payments (but what if I actually need human assistance) or canceling the card completely. I really am disgusted at the way I was just treated. 

[Irisa]

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@AFreshStart wrote:

I called in to make a payment on my BOA cash rewards card on the 4th. Several days went by and it was not credited to my account. So I called in to see what was causing the lag and the I find out that the CSR entered the wrong routing number. I agree to process the payment again on the 7th. I call in today to find out why this payment has not processed.

After countless transfers, a rude woman gets on the phone only telling me her name. No may I help you or anything just silence. I explain the situation (for the 33rd time in several days at this point) and she tells me the payment is holding due to the return payment on my account. The return payment which was caused by a BOA employee...my account is being stalled over a mistake on their end? She tells me firmly that it doesnt matter who is at fault, that is how it is, have a nice day and she hangs up. 

I have six other accounts with BOA which have never had payment or transaction issues. I am weighing between sticking to just online payments (but what if I actually need human assistance) or canceling the card completely. I really am disgusted at the way I was just treated. 

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I'm sorry you're going through this with BoA. I've read several posts about members having success getting help with problems like this when they contact banks through Facebook. Maybe you could try posting on BoA's FB page.

I'd also like to mention I personally pay all my CC bills online and have never had any issues. 

[gh17]

Why would you be paying on the phone in the first place?

But that seems unacceptable to me.  I'd be freaking out if they were causing problems over something that was their error.

My experience with Bank of America customer service has been decent and better than other banks I've had.  Not extraordinary but nothing problematic either.

[gh17]

I wouldn't cancel the card though.  Maybe use it less if you really don't want to deal with customer service.

[AFreshStart]

I was in a remote area where internet capabilities were not available. 

[AFreshStart]

I posted on their Facebook page last night and will be speaking with someone later today. If there is not an immediate resolution, this card will be sock drawered and I will be hunting for another bank. My husband and I have over BOA accounts, its not worth continuing a relationship with them if their customers are undervalued.

[youngandcreditwrthy]

Firstly.....

take a deep breath and calm yoself son!

jk.

Really though... I ONLY use my online bill pay from Chase. It's the only way to be safe and to prevent another person from making errors in your banking.

So from this point forward, you should try to use online bill pay from whatever bank you have, that way the money goes directly to them, it gets taken from your account immediately, and there is no room for fussing or error because of someone else's stupidity.

With that being said,

BOA has been pretty flexible with me, and all of their customer service reps have always seemed pretty nice and even American at that.

Best of luck to you hon.

[Dw4250]

+1

Online bill pay is the only way to fly!

[AFreshStart]

If online bill pay wild have been an option at the time I would have used it. However I was in a rural area where Internet service was not available at all.

I received a return call after my Facebook posting. The hold has been removed and a note has been placed on my account to avoid this happening again.

I will continue to make my payments online ad I have done since the beginning. Hopefully, I will have no need to use the phone service ever again.

[AFreshStart]

Sorry for the typos. I'm on my cell phone.