Bank of America closing my Credit Card Account

[Anonymous]

Hey Guys,

I have had the BOA Cash Rewards for almost 2 years and have been using regularly although haven't done any large spending with it recently. Over the weekend I opened a Core Checking account and it was approved, I could see the Account and Routing number in the mobile app. Yesterday I received an email that my debit card has been shipped.

Well, today morning I had some trouble logging into my BOA online account. When I tried to login it said account is locked and to call so and so number. I called them and lady over the phone says your online account is deleted because your account is pending closure. When asked why, she said we are not bound to give you any specific reasons, as per the user agreement signed when opening the account. And she said further that our decision is final and cannot be reverted.She also mentioned we may not be able to give you any new account in future, you might want to do banking with other financial institutions.

I haven't done anything bad with my credit card, no baddies on any of my credit report, have a FICO of ~780 across all three bureaus. Not sure what happened which resulted in this chaos

This is ridiculous. This is one of my old account and I do not want it be closed as it affects my AAoA. Can anything be done in this regard – like sending an email to CEO may be so that executive office can take some action?

[Anonymous]

Klad, do you have access to your credit report to confirm nothing weird has happened recently?  I would also contact the EO to see if someone above the CSR can give you an answer - sounds like they were reading from a script.

[Anonymous]

Myrwyn, I checked my EQ and TU report on Sunday from Credit Karma and EX from Experian yesterday and I do not see anything bad at all.

Well, I had one checking account with BOA in 2015 for 7-8 months which I had to close because I was having hard time maintaining 1500$ there to keep account fee free. So is it because I opened checking account again which might have created a flag in their system?

I would try to send an email to EO, but I think I should wait for a weeks time to see if they send a letter to explain things bit more. Your thoughts?

[Anonymous]

Scary.

I closed a savings account with them over a year ago because of the same issues keeping it fee-free. My checking account is copletely free because it's such an old account they haven't caught up with me yet for a mandatory upgrade. I hardly even keep $100 in that account.

Were you making too much money off their rewards program or something?

[Anonymous]

Not at all.. I rarely used the card because of the creepy 1700 limit compared to all other cards I have. But still I used to swipe it couple of times for small transactions.

[Meanmchine]

This sounds like somehow you triggered their fraud / loss prevention protocals. Any change of name / address / ssn? Did u add an AU recently? Any other AA by any other lender?

[Anonymous]

Nothing like that.. No changes to credit profile, no AU users added on any of the card. I am still trying to figure what might have cause them to take such a decision

[Discover2016]

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@Anonymous wrote:

Myrwyn, I checked my EQ and TU report on Sunday from Credit Karma and EX from Experian yesterday and I do not see anything bad at all.

Well, I had one checking account with BOA in 2015 for 7-8 months which I had to close because I was having hard time maintaining 1500$ there to keep account fee free. So is it because I opened checking account again which might have created a flag in their system?

I would try to send an email to EO, but I think I should wait for a weeks time to see if they send a letter to explain things bit more. Your thoughts?

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When you closed your checking account back in 2015, did you have a negative balance? Just trying to figure out why BofA would take this action. Just keep in mind, your AAoA wont be affected for a decade. Also, when you got your checking account back in 2015, did you get a bonus for opening the checking account?

[Anonymous]

No negative balance when I closed the account. And yes I did receive a 100$ checking promotion. 

[Discover2016]

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@Anonymous wrote:

No negative balance when I closed the account. And yes I did receive a 100$ checking promotion. 

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Hmm, I am only grasping at straws but I have a feeling that closing a checking account that earned a bonus in less than a year and then trying to open another checking account raised some red flags with BofA, for some reason, BofA and Chase can be finicky with how you handle their checking accounts. For example, if you start depositing money orders in a Chase checking account, they will go nuts and close all your accounts, including credit cards.