Boa weird PC .?

[JaeJae12]

So I recently wanted to PC my boa 123 to the BBR ones since I have my amex bce for 123 category already. I had asked via online msg to be PC last month and the car said all was good and to wait 3-4 weeks for the conversion. Today I got a letter in the mail today the product (BBR) is no longer offered? ... I still see the better balance rewards on their website. How should I proceed? Call in?

[coldnmn]

Call in that doesn't seem right, have them explain the reason.

[CreditUnionFan]

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@JaeJae12 wrote:

So I recently wanted to PC my boa 123 to the BBR ones since I have my amex bce for 123 category already. I had asked via online msg to be PC last month and the car said all was good and to wait 3-4 weeks for the conversion. Today I got a letter in the mail today the product (BBR) is no longer offered? ... I still see the better balance rewards on their website. How should I proceed? Call in?

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Nope. Better Balance Rewards still offered, still on television. Perhaps not in Visa version, but I saw the MC on the web this morning.

I called one of their retention numbers and was able to do the PC without another HP. No CLI, but at one point they were telling me a HP even at the same CL to PC, so I'll take it.