Bye bye Virgin Visa - UPDATE

[Anonymous]

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@wasCB14 wrote:

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@Anonymous wrote:

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@Anonymous wrote:

I don't blame you for your actions! I would have done the same thing.

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Knowing what I now know about Comedy Bank, and knowing how I can get when you get on my bad side, I have to agree, the OP isn't alone in making rash decisions.

Sucks for the OP if he flies Virgin a lot, but I definitely don't blame him for this.  If anything, he might want to follow up with Virgin, letting them know that Comenity's actions sully the reputation of the company.

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Is there any news as to when Alaska and Virgin America's award programs will merge, or whether BofA will stay on as issuer of the surviving program's card?

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Nope.  Merger will probably take until the end of the year so could be awhile before we know much more.

[Anonymous]

I would have done the same thing.  The combination of no accountibility, dropping of the ball (more than once), and then being treated like that....  Yea, I'd have cut that card all the same.

[jacetx]

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

[bourgogne]

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@jace8602 wrote:

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

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might rethink using your board id as part of your email, that is how she found you.  just my .02

[Anonymous]

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@omfgpart2 wrote:

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@jace8602 wrote:

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

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might rethink using your board id as part of your email, that is how she found you.  just my .02

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Yes. I am sure these boards are read often by financial instiutions.

[Anonymous]

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@jace8602 wrote:

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

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That is kinda creepy. Is this the only place that you posted online about your experience?

[Anonymous]

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@Anonymous wrote:

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@jace8602 wrote:

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

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That is kinda creepy. Is this the only place that you posted online about your experience?

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I agree!

[jacetx]

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@Anonymous wrote:

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@Anonymous wrote:

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@jace8602 wrote:

UPDATE:

So after thinking about it for a few days I decided to contact Comenity and reopen the account. I did make an emotional decision and I guess I should have given them a second chance and not judge the lender for the actions of an employee. Here is where it gets weird. I just received a call from Comenity inquiring about a comment that I posted online regarding a bad experience. I do not know how they knew it was me but this nice lady aplogized for the bad experience and gave me her direct line so that she can personally activate my card for Apple Pay once I received it. 

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That is kinda creepy. Is this the only place that you posted online about your experience?

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I agree!

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Yes, it caught me by surprise.

[creditguy]

I remember a frequent poster here once said they knew someone who worked for Comenity and he said they frequently monitor this forum. Whether that's true or not, who knows, but it would seem from your post that it has a ring of truth to it. Hopefully they do and learn a thing or two about their nonsensical closures YOU HEAR THAT COMENITY??. Anyhow glad to hear it turned around and worked out for you.

[Anonymous]

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@creditguy wrote:
I remember a frequent poster here once said they knew someone who worked for Comenity and he said they frequently monitor this forum. Whether that's true or not, who knows, but it would seem from your post that it has a ring of truth to it. Hopefully they do and learn a thing or two about their nonsensical closures YOU HEAR THAT COMENITY??. Anyhow glad to hear it turned around and worked out for you.

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Next post from creditguy will be "Comenity Closed All My Accounts" ... (ha ha, I'm just kidding)