CSP won't allow me to submit a payment

2011beginnings · ‎05-09-2013

Just submitted a payment two days ago to my CSP but a measly $6.50 charge posted today and this period ends 5/12. I tried paying the $6.50 on my iPhone and it won't let me because I already submitted a payment two days ago.

Can I call a CSR and have them push it through or what?

I'm just trying to pay my bill. Why won't they take my money?

CribDuchess · ‎05-09-2013

@2011beginnings wrote:
Just submitted a payment two days ago to my CSP but a measly $6.50 charge posted today and this period ends 5/12. I tried paying the $6.50 on my iPhone and it won't let me because I already submitted a payment two days ago.

Can I call a CSR and have them push it through or what?

I'm just trying to pay my bill. Why won't they take my money?

This happened to me with my Freedom. I was able to call in and schedule another payment with the help of a CSR, but I had to use a different bank account for this second payment since it was only 1 day since the online payment I had made. It was no problem since I already had 2 different bank accounts set up to pull payments from. Chase has a policy about only allowing 1 payment every 3 business days I believe.

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FinStar · ‎05-09-2013

@CribDuchess wrote:
@2011beginnings wrote:
Just submitted a payment two days ago to my CSP but a measly $6.50 charge posted today and this period ends 5/12. I tried paying the $6.50 on my iPhone and it won't let me because I already submitted a payment two days ago.

Can I call a CSR and have them push it through or what?

I'm just trying to pay my bill. Why won't they take my money?
This happened to me with my Freedom. I was able to call in and schedule another payment with the help of a CSR, but I had to use a different bank account for this second payment since it was only 1 day since the online payment I had made. It was no problem since I already had 2 different bank accounts set up to pull payments from. Chase has a policy about only allowing 1 payment every 3 business days I believe.

+1

The exception of course if you are a Chase banking customer and push the payments directly from your Chase account(s) via the Bill Pay service, some can post the same-day provided they are scheduled/submitted before 8pm EST during any business day.

09Lexie · ‎05-09-2013

+1

You can also pay at a branch. It will post the day you make the payment

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Anonymous · ‎05-09-2013

If you have a bank account that provides bill pay (and most do) you can push the money from your bank to pay the credit card, regardless of any limits set by Chase.

2011beginnings · ‎05-09-2013

I will try the bill pay option since I don't have a chase in my state and I only have one account (BofA).

Anonymous · ‎05-10-2013

Having a $7 balance report isn't the end of the world, I wouldn't go to great lengths to try and get it paid before the reporting date.

thom02099 · ‎05-10-2013

@2011beginnings wrote:
Just submitted a payment two days ago to my CSP but a measly $6.50 charge posted today and this period ends 5/12. I tried paying the $6.50 on my iPhone and it won't let me because I already submitted a payment two days ago.

Can I call a CSR and have them push it through or what?

I'm just trying to pay my bill. Why won't they take my money?

Chase won't allow on-line payments from their website within 3 days of a prior payment. As others have stated, you can certainly "push" the payment or go to a branch, but that's the reason, pure and simple. I know, it's frustrating. With 3 of their cards, I like to keep control on the balances and this limitation seems a bit...archaic. But it sure beats Wells Fargo only allowing 2 payments per billing cycle, from their website...no exceptions.