@austinguy907 wrote:
Since it's Synchrony and they've been updating their website to a single domain recently I had an issue with my Sam's account and found that logging into the mobile site worked better than the full site. Finally re-registered my open account I couldn't see on the main site with a new login username to bypass the clusterF#$% of CSR's on their side that didn't understand that they were missing some coding on the website to allow viewing more than one account linked to a username.
Thanks for all the suggestions, and I use a bookmark to login, the same as elim posted. I think austinguy got it right for my problem, and that was my suspicion for the cause of my probem - I have 2 Lowes accounts. I had an account that was closed in 2010; when I got my new account in Jan 2015 and tried to register it the system recognized me and made me log into that existing account, When I did, and thereafter with each successful login it would show both accounts, the closed & new account, and I clicked which one I wanted to access.
So I called again yesterday and got a better rep. She said she was deactivating my account and told me to wait overnight for the system to reset. So this morning I login with username, password, and asked for my account #, but this time it gave me a security challenge of last 4 digits of my social #, mother's maiden name & another question. Voila! It had me change my password, and now I see both accounts and can access the new, active one & see my recent purchase.
Thank goodness, I was ready to close the account if they didn't get if fixed - I live in the boonies and it's an hour to the nearest Lowes, so I don't shop there that often. But I do have a home improvement project this fall and I'm waiting for them to change the deferred interest term to 12 or 18 months, which they usually do in September. Thanks again for all the replies & suggestions.
