I have 3 CC's with Cap One - $12,600 (AU on my Buss Partners Acct), $4.500 Quicksilver, $750 Quicksilver + $25K auto loan. All CC's are PIF monthly.
I got a CLI on my original platinum card via luv button from $1,500 to $4,500 and shortly after did a product change through a CSR to QS One in June.
I assumed I would be able to do something with my $750 QS as my last increase was back in Dec. After hitting the luv button probably 15 times through the month of July I decided to give up and call a CSR for help. The first rep through online chat just kept saying I didnt qualify and didnt even bother to look up my accounts. Just kept saying if the emails say I dont qualify, then I dont qualify. Pissed me off! Decided to call in and talk to a CSR, that was even more challenging as the voice quality was poor and I was having a very hard time understanding the CSR.
I decided to take the EO approach. I received a call 2 days after sending an email and spoke with a EO CSR about my experience with customer care and how diappointed I was with my online chat experience specifically. I mean come on, I have 3 CC's and an auto loan. At least humor me then say no! Anyway, I explained to the EO CSR that I needed the $750 card increased to $4,000 just to put it back into monthly circulation as that would support my monthly spends and $750 was the lowest limit CC card I have. Additionally, I asked for a PC on either one of my QS's to a Venture Card. I dont see any sense in having 2 QS's + NFCU Cash Rewards card. Rep took notes, asked some questions, and said he would get back with me in a few days.
I logged into my account and was happy to see a CLI to $3,500. I called the EO CSR thanked him for the CLI assistance. He also confirmed my PC to a Venture request was submitted and I should see confirmation soon. Probably a Venture One, but im good with that. Sorry to be so long winded, great experience with EO.
Starting scores TU: 537 EQ: 571 Current Scores 8/2015 TU:641 EQ: 641EX: 643
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6200 VS: 2450 NY&CO: 2320