Capital One Websites on Credit Approvals and CLI

[Anonymous]

I called Capital One to learn why I get declined for a CLI after four months in a row, and was told it can actually result in a HP if there is a cluster or requests, which I didn't know whereas I've only had a SP on requests once a month.  I was then told about the following three websites at Capital One offering their criteria for a CLI, credit approvals, and revolving creidt.  My apologies if others have already posted these websites.

#Capital One#https://www.capitalone.com/credit-cards/credit-line-increase

#Capital One#https://www.capitalone.com/learn-grow/money-management/credit-policies

#Capital One#https://www.capitalone.com/learn-grow/money-management/revolving-credit-balance

[Rebuild2019]

Thank you @Anonymous

[Anonymous]

---

@Anonymous wrote:

I called Capital One to learn why I get declined for a CLI after four months in a row, and was told it can actually result in a HP if there is a cluster or requests, which I didn't know whereas I've only had a SP on requests once a month.  I was then told about the following three websites at Capital One offering their criteria for a CLI, credit approvals, and revolving creidt.  My apologies if others have already posted these websites.

#Capital One#https://www.capitalone.com/credit-cards/credit-line-increase

#Capital One#https://www.capitalone.com/learn-grow/money-management/credit-policies

#Capital One#https://www.capitalone.com/learn-grow/money-management/revolving-credit-balance

---

Thank you!

The top one answers so many questuons we have floating around!

The individual denial reasons *with* explanations

And it answered some questions for me regarding what to put for credit spend, income, and employment when apping or requesting CLIs from Cap One!

[Remedios]

Here is what the CSR should have told you: "Cycle through your limit 3 times per month, do this for a year, and we might give you $500"

@Anonymous  your signature shows $12,000.00 CL and either no use, or paying before statement posts. Unless you're using more than half of your CL every month, there won't be a CLI. 

Reps say a lot of things, sometimes they are right and sometimes they are wrong.

However, they universally aren't privy to UW criteria, therefore they cannot answer questions that are direct result of UW standards. Sadly, that doesn't stop many of them. 

Perhaps pointing customer to a link is preferable to "No clue, I only work here" 

[Slabenstein]

---

@Remedios wrote:

Here is what the CSR should have told you: "Cycle through your limit 3 times per month, do this for a year, and we might give you $500"

@Anonymous  your signature shows $12,000.00 CL and either no use, or paying before statement posts. Unless you're using more than half of your CL every month, there won't be a CLI. 

Reps say a lot of things, sometimes they are right and sometimes they are wrong.

However, they universally aren't privy to UW criteria, therefore they cannot answer questions that are direct result of UW standards. Sadly, that doesn't stop many of them. 

Perhaps pointing customer to a link is preferable to "No clue, I only work here" 

---

When I worked at a call center (it was for insurance, rather than fin serv), that we never say "I don't know" to a customer was one of their big, very important policies for us.  We weren't given any more information than the customer could read for themselves on the website, though, so pretty much the only way to avoid saying "I don't know" or like phrases and still answer questions was to speculate about things you couldn't possibly know.  If cc reps at Cap1 or elsewhere are under similar pressure, then the reason they try to answer questions that they don't have the info to answer might be that they don't want to get fired.

[Remedios]

---

@Slabenstein wrote:

---

@Remedios wrote:

Here is what the CSR should have told you: "Cycle through your limit 3 times per month, do this for a year, and we might give you $500"

@Anonymous  your signature shows $12,000.00 CL and either no use, or paying before statement posts. Unless you're using more than half of your CL every month, there won't be a CLI. 

Reps say a lot of things, sometimes they are right and sometimes they are wrong.

However, they universally aren't privy to UW criteria, therefore they cannot answer questions that are direct result of UW standards. Sadly, that doesn't stop many of them. 

Perhaps pointing customer to a link is preferable to "No clue, I only work here" 

---

When I worked at a call center (it was for insurance, rather than fin serv), that we never say "I don't know" to a customer was one of their big, very important policies for us.  We weren't given any more information than the customer could read for themselves on the website, though, so pretty much the only way to avoid saying "I don't know" or like phrases and still answer questions was to speculate about things you couldn't possibly know.  If cc reps at Cap1 or elsewhere are under similar pressure, then the reason they try to answer questions that they don't have the info to answer might be that they don't want to get fired.

---

Correct, which is why the answer should be "Dear customer So'n'So", you will be provided with the letter detailing reasons for denial." 

I get the part where they might have been instructed to point customers to the pointless links, but those links really don't answer the question, either.