Capital one chat support?

[Anonymous]

Does it still exist? If not, what about e-mail?

[blindambition]

Chat has been gone for awhile now. Best form of contact is phone.

[SarahJo]

Agreed, email is clunky, phone is best...miss the chat option :-(

[Anonymous]

They nerfed a few good things online. That and custom card design. Hopefully they put more money into their customer service via phone. Haven't called in quite a while.

[ReturnOfTheCredi]

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@Anonymous wrote:

They nerfed a few good things online. That and custom card design. Hopefully they put more money into their customer service via phone. Haven't called in quite a while.

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Their customer service has always been top-notch for me.  And I believe you can still get answers to many questions through Twitter DMs.  But personally, I would just call.  And it's as easy as opening the app on your phone and dialing from there.

[Anonymous]

This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

[JamP]

For someone that has a horrible time understanding people on the phone, hearing aids make it a little better, the chat option was the best option they had. Luckily Discover, Amex, and Citi still have theirs. 

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@Anonymous wrote:

This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

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[Traveler101]

I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.

[Anonymous]

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@Traveler101 wrote:

I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.

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which is?

[cr101]

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@Anonymous wrote:

This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

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chat svc has been restored for banking svc, but not for cc. i also contact them via fb messenger if i need to. i HATE calling them.