Capital one combining cards saying not eligible?

Anonymous · ‎09-05-2015

Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self service online she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)

UncleB · ‎09-05-2015

@Anonymous wrote:
Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self serviceonline she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)

There are lots of folks who are having the same problem, and when they contact Capital One they get a similar answer... apparently somebody high up within Capital One thought it would be a good idea to give customers a tool that the CSRs didn't even have. All you can do at this time is to keep trying.

One suggestion... you mention the card is PIF; not that it should matter, but I would try again after you get the next statement showing a zero balance.

Anonymous · ‎09-05-2015

Thanks for the response. I feel a little better knowing I'm not the only one. I was thinking I did something lol. Also I was thinking the same thing that maybe it had something to do with my last payment not going through all the way it says it's not pending, but who knows. and being a holiday weekend I figured I would try again on Tuesday morning. :-)

nitrov · ‎09-23-2015

@Anonymous wrote:
Thanks for the response. I feel a little better knowing I'm not the only one. I was thinking I did something lol. Also I was thinking the same thing that maybe it had something to do with my last payment not going through all the way it says it's not pending, but who knows. and being a holiday weekend I figured I would try again on Tuesday morning. :-)

I have been trying (unsuccessfully) for months. No luck. CSRs are useless.

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Anonymous · ‎09-23-2015

I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Ysettle4 · ‎09-23-2015

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Correct. it would be helpful if they disclosed that on their website

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sjt · ‎09-23-2015

Has anyone called EO to see if they can get their combing cards issue resolved?

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bk510 · ‎09-23-2015

@Ysettle4 wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
Correct. it would be helpful if they disclosed that on their website

Looking at your sig, I see you have what looks like a Barclay reward Visa. I didnt know they had a such a thing.

I have Reward MC....but not a Visa.

/

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Anonymous · ‎09-23-2015

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Probably not Visa into MC either then, eh? Well poop.

Anonymous · ‎09-23-2015

@Anonymous wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
Probably not Visa into MC either then, eh? Well poop.

Yeah, unfortunately. I was told that they have to both be Visas or both Mastercards. Sucks, I got all excited too haha.