CapitalOne CLI and Credit Steps info

[txmomma26]

I did the online chat with a Capital One rep this morning regarding a card I had opened in March.  I wasn't sure if it fell under the Credit Steps program and wanted to know if it did and if so, what the actual time frame was on this card for an auto-CLI.  I've snipped out some of the personal info and unrelated conversation but found his responses interesting.  The first part of the chat shown is standard info that we've all confirmed across the forum, but the second part....might be helpful:

CapOneRep: At unspecified times throughout the year, we periodically review accounts.

CapOneRep:Various factors, including keeping your account in good standing, are taken into account during this review.

CapOneRep: If you are approved for this increase, you will see it on your statement.

CapOneRep: _____, is this information helpful?

you: Not really, I am looking for when my card will be eligible

CapOneRep: ** i am sorry for the inconvenience, _____.

CapOneRep:Let me double check your account.

CapOneRep: __________, I see that your account is enrolled in credit steps.

CapOneRep: Let me explain you how that works.

CapOneRep: Credit Steps is a program for designated customers who successfully complete a series of steps to receive access to a higher credit limit.

CapOneRep:Customers will be disclosed a pre-qualified credit line amount above their initial credit line. They may be eligible to access the full pre-qualified line if they complete the following steps:

CapOneRep: Activate and use (any activity that would create a payment due) the card within the first 5 months of the account opening.

CapOneRep:Make the first five monthly payments on time.

CapOneRep:The credit limit will be adjusted to the pre-qualified amount by:

CapOneRep: the 7th billing statement if customers do not miss a required step.

CapOneRep: the 10th billing statement if customers miss only one required step.

CapOneRep:If the customer's initial credit line is less than $400. Then the full pre-qualified credit line is $500.

CapOneRep:If, between $400 and $500 then $750.

CapOneRep:If, above $500 then the initial credit line plus an additional $500.

CapOneRep: An account can be permanently removed (before fulfillment) from Credit Steps if a customer:

is past due more than 1 time.

CapOneRep: does not activate and use the account within 5 months.

[Anonymous]

Well thats a bunch of bull I have gotten only 1 increase in the last 13months and I have pif every month. We will have to see if this will apply to my unsecured card.

[jamesdwi]

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@Anonymous wrote:

Well thats a bunch of bull I have gotten only 1 increase in the last 13months and I have pif every month. We will have to see if this will apply to my unsecured card.

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+1000

4 year old card, it was two steps in the steps program back then,  first was a $500 CLI the second was an addional $500, and somewhere around the third year I got a $500 boost taking the card to $2k, where it sits currently, need to pay it down, using it currently for a BT, its my lowest APR card believe it or not... 11% APR and my oldest. no AF and no BT fees. Have used it hard over the years high Balance shows $1976 never over the limit, never late on any credit card payment, always paid more than the minimum. It was SD'd for a the last 6 months, never any love, when I pay it down I will be contacting the EO and see if I can get a PC and a CLI and the AF removed from my CapOne rewards card and a CLI that one is nearing its 3rd b-day and its stuck at $750.

[carlismycat]

When I talked to some one they said that they like to see you using more than your CL aount (in smaller incraments of course) during each month,and also see you pay it down sugnificantly or even PIF. But the main point she was making was LOTS of usage (and paying it back,however way) each month to show them you can be responsible with a higher amount of $ spent . She made note of the fact that over the last 1-2 years I would either keep the balance at  or near 0,rarely using it, OR nearly maxing it out and leting it sit at a high balance for long periods (6= months) and this was most likely why I never got a second CLI in over 2 yrs. I have had this card my second longest (since 2010) and had only ONE cli,because of not so much usage. It has sat at 500.

[jamesdwi]

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@carlismycat wrote:

When I talked to some one they said that they like to see you using more than your CL aount (in smaller incraments of course) during each month,and also see you pay it down sugnificantly or even PIF. But the main point she was making was LOTS of usage (and paying it back,however way) each month to show them you can be responsible with a higher amount of $ spent . She made note of the fact that over the last 1-2 years I would either keep the balance at  or near 0,rarely using it, OR nearly maxing it out and leting it sit at a high balance for long periods (6= months) and this was most likely why I never got a second CLI in over 2 yrs. I have had this card my second longest (since 2010) and had only ONE cli,because of not so much usage. It has sat at 500.

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I was doing that, when I got the card up to $1900 High Balance I was paying the card weekly i was easily pushing $4k a month though a card with a $2k CL yet still no love. Have pushed over $4k though my freedom (3k) card its my goto card currently.

[primechicken]

Rules are made to be broken.

I had a $500 initial CL on my Platinum opened 11/7/12. This card is in the credit steps program. Last month I emailed the EO and got a call from them. I made my case. Not only did I get my limit bumped up to $1000, I got the annual fee removed and a 1% rewards across the board on all purchases. Then, about a week or so ago, the credit steps CLI hit on top of that. So right now, my credit steps Capital One card is no-AF with a $1500 CL and 1% rewards on it. Not bad, considering I have very little leverage. My accounts are new, CLs are relatively low for a person my age, and I have a boatload of HPs on my reports in the last six months. Make your case.

[Ups77]

Had same problem with them. Never late under 10 percent utl. Got citi thank u 10,000 cabelas 8000 Barclay card 3000 hd 5000.00 best buy 3000 after being at 500 dollar cli with them. They can keep there 500 limit