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CapitalOne EO (No Success) :-(

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Anonymous
Not applicable

CapitalOne EO (No Success) :-(

So my oldest CapitalOne card will be 1 year old in October this year. I currently have the following with Capital One:

 

CapitalOne Platinum $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1100 balance)

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($900 balance)

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1000 balance)

 

I called EO for a possible APR reduction and CLI on my accounts. All requests were denied. They did not give me a reason to why, but I'm going to bet it's (recently received increase in last 6 months) or something. I am guessing possibly my util % is too high? I never make minimum payments, avg payments are like $200-400, sometimes more. I use them just about everyday for gas & misc purchases, as I use my debit card. 

 

Since I was approved for Capital One, my scores have gone up over 60 points. Current scores are -> EQ: 639 TU: 657 EX: 653

 

Any thoughts or suggestions? I'm guessing I just need to sit back and be patient. hah..

 

Happy Friday everyone!

Message 1 of 19
18 REPLIES 18
kdm31091
Super Contributor

Re: CapitalOne EO (No Success) :-(

If the EO declined it there really is no other recourse. Just wait and try again later.
Message 2 of 19
ddemari
Super Contributor

Re: CapitalOne EO (No Success) :-(

Best thing to do is keep using your cards, keeping paying them off and making the largest payments u can. 

 

Then in 6 months, try again. the EO doesn't work for everyone, everytime. Patience with is the best tactic. 

Message 3 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(

the EO doesn't need to give a reason. your reason is in your post... crazy high utilization. in their eyes you can't properly handle the credit that's been granted so why would they give you more? i don't understand why you went all the way to the executive office for this... this is why it's becoming harder and harder to contact them and get things done lol. it's an abused system.
first thing is first.... get rid of some of that utilization. the best time to ask for credit is when you don't need it Smiley Happy
Message 4 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(


@Anonymous wrote:
the EO doesn't need to give a reason. your reason is in your post... crazy high utilization. in their eyes you can't properly handle the credit that's been granted so why would they give you more? i don't understand why you went all the way to the executive office for this... this is why it's becoming harder and harder to contact them and get things done lol. it's an abused system.
first thing is first.... get rid of some of that utilization. the best time to ask for credit is when you don't need it Smiley Happy

Crazy high utilization? You make it seem like I'm at 80-90% util. These are the only cards I carry a balance on. They've been paid to $0 many times and I've put thousands through the cards. I just slowed down on making the larger lump sum payments as of late because I'm putting cash aside for other stuff, so I think I know how to manage my credit and expenses, but thank you for the assumption.

 

Why did I contact EO for this? Because I can. I am a cusomter, I pay them interest when it happens, I paid annual fees and I pay my bills on time. So if there automated system is not showing me love, reaching out to the corporate offices can increase my chances since most automated systems are preconfigured with algorithms on when and when not to offer a CLI. Also, I don't think you can ask for an APR reduction online, so there is your other reason as to WHY I contacted them. Hope this suffices for you...

 

Now until they tell me to stop contacting them through email or whatever form I choose, I will use that route. I am sorry you're having trouble and it's becoming 'harder and harder' to contact them and getting things done. I had absolutely no trouble contacting them. But thank you for your advice, sir. I will make sure to lower my util for you and try again at the end of the year. 

 

Have a wonderful weekend, and I mean it.

 

Message 5 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(


@Anonymous wrote:

@Anonymous wrote:
the EO doesn't need to give a reason. your reason is in your post... crazy high utilization. in their eyes you can't properly handle the credit that's been granted so why would they give you more? i don't understand why you went all the way to the executive office for this... this is why it's becoming harder and harder to contact them and get things done lol. it's an abused system.
first thing is first.... get rid of some of that utilization. the best time to ask for credit is when you don't need it Smiley Happy

Crazy high utilization? You make it seem like I'm at 80-90% util. These are the only cards I carry a balance on. They've been paid to $0 many times and I've put thousands through the cards. I just slowed down on making the larger lump sum payments as of late because I'm putting cash aside for other stuff, so I think I know how to manage my credit and expenses, but thank you for the assumption.

 

Why did I contact EO for this? Because I can. I am a cusomter, I pay them interest when it happens, I paid annual fees and I pay my bills on time. So if there automated system is not showing me love, reaching out to the corporate offices can increase my chances since most automated systems are preconfigured with algorithms on when and when not to offer a CLI. Also, I don't think you can ask for an APR reduction online, so there is your other reason as to WHY I contacted them. Hope this suffices for you...

 

Now until they tell me to stop contacting them through email or whatever form I choose, I will use that route. I am sorry you're having trouble and it's becoming 'harder and harder' to contact them and getting things done. I had absolutely no trouble contacting them. But thank you for your advice, sir. I will make sure to lower my util for you and try again at the end of the year. 

 

Have a wonderful weekend, and I mean it.

 


Hi OP, no reason to be upset.  Yes, maybe the post came as an attack to you and it should had been better worded it but it is true.

 

There used to be an EO # where users can call and have their issue addressed.  Issues where CSRs had no control over.  At one point, users were calling EO for super small things that a CSR could have resolved so it got shut down...it was abused.

 

I understand where you're coming from with setting money aside for other things and thats why you let the balances be a bit hight, but, requesting a CL with high balances doesnt look good.  I guarantee you that if you pay those off or keep a balance less than $50 on each CC and call for the CLI, you might get some love...THEN you can get back to the high balances and setting $ aside.  We are all here to help each other and this is the best course of action for you at the moment.

 

CapitalOne Platinum $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1100 balance)  $1100/$2000= 55% UTL

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($900 balance) $900/$2000= 45% UTL

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1000 balance) $1000/$2000= 50% ULT

 

Overall UTL = 50% - Although is not 80%-90% (you're right), you should be at below 35%.  Maybe bring them down to 30% or better yet, 20%.

 

Think of it this way: Would you lend someone $$ if they're almost maxing out the cards? even though the pay on-time? I probably wouldn't, as i would be afraid of that person running to 100% UTL and not be able to gt my $$ back.  If he/she was at 0 UTL, i would feel better knowing that he/she is paying off the debt Smiley Happy

 

Why are you saving $ for if i may ask? car? savings? Good for you!

Message 6 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(

Maybe combine the three into one card after the balances are paid off on two of the cards and ask to PC to a Quicksilver with no annual fee and a 6k limit?

Then try apping again after your reports update. You'll probably have a higher score and the higher limit might help them or another creditor offer better cards with better starting limits. Smiley Happy
Message 7 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(

it wasn't an attack. it was truth. nothing i said was personal it was purely based on information given and attacks are nonexistent when nothing personal is said. if you took offense then sorry but when you post info about yourself and someone informs you on it not necessarily being a good thing then idk what to tell you. sorry for getting you heated
Message 8 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(


@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:
the EO doesn't need to give a reason. your reason is in your post... crazy high utilization. in their eyes you can't properly handle the credit that's been granted so why would they give you more? i don't understand why you went all the way to the executive office for this... this is why it's becoming harder and harder to contact them and get things done lol. it's an abused system.
first thing is first.... get rid of some of that utilization. the best time to ask for credit is when you don't need it Smiley Happy

Crazy high utilization? You make it seem like I'm at 80-90% util. These are the only cards I carry a balance on. They've been paid to $0 many times and I've put thousands through the cards. I just slowed down on making the larger lump sum payments as of late because I'm putting cash aside for other stuff, so I think I know how to manage my credit and expenses, but thank you for the assumption.

 

Why did I contact EO for this? Because I can. I am a cusomter, I pay them interest when it happens, I paid annual fees and I pay my bills on time. So if there automated system is not showing me love, reaching out to the corporate offices can increase my chances since most automated systems are preconfigured with algorithms on when and when not to offer a CLI. Also, I don't think you can ask for an APR reduction online, so there is your other reason as to WHY I contacted them. Hope this suffices for you...

 

Now until they tell me to stop contacting them through email or whatever form I choose, I will use that route. I am sorry you're having trouble and it's becoming 'harder and harder' to contact them and getting things done. I had absolutely no trouble contacting them. But thank you for your advice, sir. I will make sure to lower my util for you and try again at the end of the year. 

 

Have a wonderful weekend, and I mean it.

 


Hi OP, no reason to be upset.  Yes, maybe the post came as an attack to you and it should had been better worded it but it is true.

 

There used to be an EO # where users can call and have their issue addressed.  Issues where CSRs had no control over.  At one point, users were calling EO for super small things that a CSR could have resolved so it got shut down...it was abused.

 

I understand where you're coming from with setting money aside for other things and thats why you let the balances be a bit hight, but, requesting a CL with high balances doesnt look good.  I guarantee you that if you pay those off or keep a balance less than $50 on each CC and call for the CLI, you might get some love...THEN you can get back to the high balances and setting $ aside.  We are all here to help each other and this is the best course of action for you at the moment.

 

CapitalOne Platinum $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1100 balance)  $1100/$2000= 55% UTL

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($900 balance) $900/$2000= 45% UTL

CapitalOne QuickSilverONE $500 -> $1500 -> $2000 (1st increase in 3 months, credit steps in 6) ($1000 balance) $1000/$2000= 50% ULT

 

Overall UTL = 50% - Although is not 80%-90% (you're right), you should be at below 35%.  Maybe bring them down to 30% or better yet, 20%.

 

Think of it this way: Would you lend someone $$ if they're almost maxing out the cards? even though the pay on-time? I probably wouldn't, as i would be afraid of that person running to 100% UTL and not be able to gt my $$ back.  If he/she was at 0 UTL, i would feel better knowing that he/she is paying off the debt Smiley Happy

 

Why are you saving $ for if i may ask? car? savings? Good for you!


Thank you for this. This is the kind of response I was waiting for and just needed some reassurance, not be told that I can't manage my credit. Am I upset over it? Not one bit. This is the internet. I have more pressing things in life that bug me, but not an internet forum Smiley Tongue I usually keep my balances below 30% overall, but like I mentioned, since I cannot afford to pay them down to $0, I still manage to make $200-400 payments because I am putting money aside. I am putting money aside $400-500 every paycheck to save for a home. I understand your analogy and you make a very valid point. Maybe my status now comes off as more 'risky' to them. 

 

@Anonymous I have one option, that's to not spend anymore on my cards and pay the balances back down below 5% or so. I will try again when I am at that stage. It may take me a few months @ $200-400/month on EACH card, but I will eventually be down to a comfortable >5% util. I don't need more credit, I just wanted some padding on my util since overall amongst all my cards, I am @ 21% total. I did not want an adverse affects on my score by carrying a 45-55% util on the cards. But I guess I am just worrying too much. 

 

As far as contacting EO, I don't call them for every single issue I have. I only use that as a last resort, i.e. calling for an increase and all they tell me is to go online and do it and online is showing me no love, I reach out to EO. My mom always told me, a closed mouth doesn't get fed. So if you don't ask or take the appropriate means of getting what you want, then that's your problem. I called Barclays backdoor for APR reduction and I got it. Would I have gotten it automatically? Probably not. Would this work through regular CSR? Probably not. But it's noted, I will be a little more selective and cautious when it comes to when and why I need to reach out to EO.

 

Message 9 of 19
Anonymous
Not applicable

Re: CapitalOne EO (No Success) :-(

 


@Anonymous wrote:
Maybe combine the three into one card after the balances are paid off on two of the cards and ask to PC to a Quicksilver with no annual fee and a 6k limit?

Then try apping again after your reports update. You'll probably have a higher score and the higher limit might help them or another creditor offer better cards with better starting limits. Smiley Happy

@Anonymous actually sounds like a great idea. There is no reason why I need 3 cards @ $2k each, it'll make my life a little easier when it comes to remembering to pay 3 different cards with different due dates Smiley Happy

Message 10 of 19
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