Paid a vendor for an item through Venmo. Vendor got their Venmo account restricted.
Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days and they won't deliver the order until they get the funds.
Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?
@Ahava18 wrote:Paid a vendor for an item through Venmo. I assume you didn't pay with whatever Venmo's 'goods and services' option is? Does Venmo even have that? Vendor got their Venmo account restricted. Right, feels like a scam.
Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days. Do you have your item? If so, that's not your problem anymore.
Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now? You can certainly try, but if you sent a p2p payment on a transaction intended as a purchase, you may not win your dispute/fraud claim
Why should I not het anything? I paid for something and didn't get it. I deserve a refund.
@GZG wrote:
@Ahava18 wrote:Paid a vendor for an item through Venmo. I assume you didn't pay with whatever Venmo's 'goods and services' option is? Does Venmo even have that? I don't know what that is. Venmo was simply the payment processor. Vendor got their Venmo account restricted. Right, feels like a scam. Hence, why I'm disputing it.
Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days. Do you have your item? If so, that's not your problem anymore. Of course not, otherwise why would I care?
Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now? You can certainly try, but if you sent a p2p payment on a transaction intended as a purchase, you may not win your dispute/fraud claim Why are you assuming that I tried to circumvent anything?
@JoeRockhead wrote:If you paid for a product that you never received, you have every right to dispute the charges with Venmo and ask for a refund. The fact that Venmo has closed the vendor's account, and is holding the funds tells me there's a high volume of complaints for failure to deliver, and/or they suspect fraud. They're holding the funds in order to rectify similar claims against the vendor such as yours.
Bingo ^^^
@keekers wrote:
@JoeRockhead wrote:If you paid for a product that you never received, you have every right to dispute the charges with Venmo and ask for a refund. The fact that Venmo has closed the vendor's account, and is holding the funds tells me there's a high volume of complaints for failure to deliver, and/or they suspect fraud. They're holding the funds in order to rectify similar claims against the vendor such as yours.
Bingo ^^^
I guess my post wasn't clear enough that I didn't receive the item.
I know that I am well within my rights to dispute the charge, my question wasn't whether I may or may not dispute. I was asking how to go about it.
The reason I included the bit that the vendor didn't get the funds is because the vendor says that they can’t deliver the item unless they get the funds. And they are unable to issue a refund if I want to cancel.
This leaves me with 2 possible ways to dispute the charge. Either 'goods not received' or 'fraud' since I suspect that this may be the case here.
As far as it concerns me, is there any difference between either one? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?