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Chase Freedom Flex losing cell phone insurance

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EAJuggalo
Established Contributor

Chase Freedom Flex losing cell phone insurance

I've seen multiple reports that Chase has discontinued the cell phone insurance on the Freedom Flex without telling it's customers.  This benefit is still listed on the Chase website and in the app under benefits.  It will be interesting to see what comes of it now, since they are advertising a benefit they aren't providing.

 

I'm aware this has been discussed in a couple different threads so far, but I thought it was significant enough news to warrant it's own thread.

EX700 TU 704 EQ 694 4/03/22
Cap1 QS-$4,500 Chase Freedom Flex- $800 Chase Freedom Unlimited- $1,000 Victoria's Secret- $1,200 Citi DC- $800 Amazon Store Card- $3,500 AMEX Hilton Honors-$1,000 Discover It-$1,000 Wal-Mart MC $290 Chase Sapphire Preferred-$5,000 NFCU Flagship $13,800 AMEX BCE-$1,000 AMEX Gold-$5,000 AMEX Delta Blue $1,000 Lowe's $5,000 Navy Platinum $17,000 AMEX BBP $2,000
Message 1 of 13
12 REPLIES 12
M_Smart007
Legendary Contributor

Re: Chase Freedom Flex losing cell phone insurance

It seems like when one lender starts to nerf a certain thing "Like cell phone protection"

Other lenders are not far behind following the trend.

Message 2 of 13
ptatohed
Valued Contributor

Re: Chase Freedom Flex losing cell phone insurance

I always ask this.  Has anyone actually ever benefited from a credit card cell phone protection plan?  

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Message 3 of 13
M_Smart007
Legendary Contributor

Re: Chase Freedom Flex losing cell phone insurance

I sure have not.

Message 4 of 13
EAJuggalo
Established Contributor

Re: Chase Freedom Flex losing cell phone insurance


@ptatohed wrote:

I always ask this.  Has anyone actually ever benefited from a credit card cell phone protection plan?  


I have not, I'm also very not hard on my phone and don't make it a habit to purchase particulary fragile phones.  Now that my kid has a phone on my plan I'm a little more concerned.  I'm more upset that they didn't bother telling anyone until after the protection was gone.  I would have used a different card to get more points if they would have told me it was going to be discontinued.  I'm foreseeing some kind of settlement or class action lawsuit for false advertising since they are still listing the feature for new applicants and current cardholders.

EX700 TU 704 EQ 694 4/03/22
Cap1 QS-$4,500 Chase Freedom Flex- $800 Chase Freedom Unlimited- $1,000 Victoria's Secret- $1,200 Citi DC- $800 Amazon Store Card- $3,500 AMEX Hilton Honors-$1,000 Discover It-$1,000 Wal-Mart MC $290 Chase Sapphire Preferred-$5,000 NFCU Flagship $13,800 AMEX BCE-$1,000 AMEX Gold-$5,000 AMEX Delta Blue $1,000 Lowe's $5,000 Navy Platinum $17,000 AMEX BBP $2,000
Message 5 of 13
longtimelurker
Epic Contributor

Re: Chase Freedom Flex losing cell phone insurance

But do we know that it has really gone


 

Message 6 of 13
Remedios
Credit Mentor

Re: Chase Freedom Flex losing cell phone insurance

Where are these multiple reports?

Message 7 of 13
simplynoir
Community Leader
Mega Contributor

Re: Chase Freedom Flex losing cell phone insurance

From looking into it and my understanding it it is not Chase removing the cellphone protection plan from their Freedom Flex cards but more that Mastercard has removed this perk from their World Elite benefits and Chase has not updated any of this information on their website and/or benefits guide. Apparently other Mastercard cardholders had an advance warning this was happening late last year to take place earlier this month but Chase either dropped the ball or there's some miscommuncation going on right now

 

https://www.reddit.com/r/CreditCards/comments/s0o3sf/mastercard_denies_that_i_have_any_benefits_with...

Message 8 of 13
OmarGB9
Community Leader
Super Contributor

Re: Chase Freedom Flex losing cell phone insurance

Looks like Chase is about to have a big problem on their hands. Employees AND their own website is misleading. 


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Message 9 of 13
800wannabe420
Regular Contributor

Re: Chase Freedom Flex losing cell phone insurance

https://us.mycardbenefits.com/

 

I just this moment went to the above link and entered my Chase Freedom Flex card number. 

It says my cell phone insurance coverage is intact.  

Message 10 of 13
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