Chase Ritz card compromised

[Anonymous]

Got an alert first thing this morning for a $15.75 charge from gosq.com, which apparently is tied to the Square Reader.  Checked my Chase account and they had already reversed the charge.  A few minutes later get another alert for a $55.00 for SQ 'Steve Wichman', another attempt at a charge on a Square Reader.  Immediately got a text from Chase asking if this was a legitimate charge and when I replied 'no', I was prompted to call in.  After series of verification questions, very nice CSR told me new cards will be sent UPS and I should receive them tomorrow along with return envelopes to send the current metal cards back.  About 30 seconds after the call ended, received notice that Apple Pay was already updated with new account.

This is my first fraudulent charge and I'd have to guess that somehow the card was cloned because I'm pretty sure that the card has to be inserted into the Square Reader for barges to occur.  I last used the card online to buy AA gift cards two days ago and last physical use of the card was at a restaurant in Vegas a month and half ago.  Used it there several times so I'm guessing that's where it was compromised.

Glad that Chase caught these instantly and hope that's the end of my problems though it does seem that Chase (going by reports here) has more of these than other cc companies.

[Anonymous]

The card doesn't have to be physically present to be charged to Square.

I used to use it at my last workplace and you can just type in the info.

But regardless, I am glad they sorted it for you! It's always scary when you see charges like that.

Chase's 'elite cards' customer service is second to none.

[Anonymous]

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@pricetyler wrote:

The card doesn't have to be physically present to be charged to Square.

I used to use it at my last workplace and you can just type in the info.

But regardless, I am glad they sorted it for you! It's always scary when you see charges like that.

Chase's 'elite cards' customer service is second to none.

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Didn't know that about the reader.  Thanks for the info and you're right about their upper level service

[Anonymous]

I had the same issue yesterday with my Freedom card, but the charge was $1,000 at an online hardware store. I don't think there's anything to worry about, Chase is definitely good at handling these issues. I had the same thing happen with my Apple Pay and I was very impressed. Just in case I have any issues with this in the future, I messaged them to mail me all of the information about the transaction and what they did about it . That's probably not necessary, but it might come in handy later.

[Callandra]

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@Anonymous wrote:

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@pricetyler wrote:

The card doesn't have to be physically present to be charged to Square.

I used to use it at my last workplace and you can just type in the info.

But regardless, I am glad they sorted it for you! It's always scary when you see charges like that.

Chase's 'elite cards' customer service is second to none.

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Didn't know that about the reader.  Thanks for the info and you're right about their upper level service

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For posted charges on your account, you should be able to click the "+" sign and it'll tell you if the charge was online/telephone/mail order.

Sorry your card was compromised but at least Chase is handling it very well for you!

[Anonymous]

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@Callandra wrote:

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@Anonymous wrote:

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@pricetyler wrote:

The card doesn't have to be physically present to be charged to Square.

I used to use it at my last workplace and you can just type in the info.

But regardless, I am glad they sorted it for you! It's always scary when you see charges like that.

Chase's 'elite cards' customer service is second to none.

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Didn't know that about the reader.  Thanks for the info and you're right about their upper level service

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For posted charges on your account, you should be able to click the "+" sign and it'll tell you if the charge was online/telephone/mail order.

Sorry your card was compromised but at least Chase is handling it very well for you!

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The fraudulent charges never went past 'pending'

[medo]

Hey there,

last week I got a $2.20 SQ charge, then immediately after, they made a purchase via Walmart for $733.   This was on my CSP though.  They had my address and all.  I thought maybe a restraunt that I have deliver to me may have been compromised or something of the like.  The shipping address was local but not my address.

[ojefferyo]

Dang sorry to hear, at least they were on it. Just checked my Chase account and it looks straight.

[medo]

OP,

Also if you can, please report this to SQ as well so they have the chance to track and disable the account.  I find it odd that SQ makes it this easy for anyone apparently to become a member.  IDK how they are setup but I hope they at least do credit checks at the minimal for new accounts.

[Anonymous]

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@medo wrote:

OP,

Also if you can, please report this to SQ as well so they have the chance to track and disable the account.  I find it odd that SQ makes it this easy for anyone apparently to become a member.  IDK how they are setup but I hope they at least do credit checks at the minimal for new accounts.

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They don't do credit checks. You have to give your SSN, so they are trying to prevent fraud. I'm sure they'll shut the merchant's account down when they are alerted to this.