Chase Verifications when you have Accounts already!!!

[Creditaddict]

When my partner applied for his CSP they needed verification but they instantly said I see you have an account with us already so I can ask you questions related to that account... This morning doing verification for a Slate application they would not reference anything related to current accounts but used public records and 2 of the 3 questions were related to family members addresses not mine! (short answer is the questions were failed!)

Called back into underwriting and she says a letter has been sent asking for DOB and Address verification.

I said we already have chase accounts, not 1 but 2!! how can you not verifiy!

she puts me on hold and comes back and says, yes I do see your other accounts match but I can't override.

HUH?!

[BearsAndTurtlesRtheBest]

Maybe once you owe three accts. they have to verify?

[B335is]

Weird, even when I went for my 4th Chase card I wasn't asked verification questions. Do either of you have Chase checking or savings relationship?

[Creditaddict]

No, Just the Freedom and the CSP.

[09Lexie]

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@Creditaddict wrote:

No, Just the Freedom and the CSP.

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CA, you seem to have issues with those pesky verification questions. 

I am a CPC and they asked me verification questions on my last approval.  Banking, investment and multiple cc's don't matter when it comes to them. 

[Creditaddict]

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@09Lexie wrote:

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@Creditaddict wrote:

No, Just the Freedom and the CSP.

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CA, you seem to have issues with those pesky verification questions. 

I am a CPC and they asked me verification questions on my last approval.  Banking, investment and multiple cc's don't matter when it comes to them. 

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On the CSP application the rep identified the freedom card and same info so asked security questions based off the freedom account (CL, recent transaction, AU users)

Today they would not use ANY current relationship information and asked stuff from public records as I stated and 2 of them were addresses that my partner has never lived at (family has temporarily been at the addresses they were looking for but I couldn't get that info during the call and 1 was specific "give address" not multiple choice) that's why I had issues with them.

I faxed in Drivers license, Car insurance, and Lease!

[john398]

can you go to the branch and have a banker do validation?

[Creditaddict]

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@john398 wrote:

can you go to the branch and have a banker do validation?

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since we don't have any banking accounts, only credit cards they don't allow in branch verification according to the one rep.

[09Lexie]

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@Creditaddict wrote:

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@09Lexie wrote:

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@Creditaddict wrote:

No, Just the Freedom and the CSP.

---

CA, you seem to have issues with those pesky verification questions. 

I am a CPC and they asked me verification questions on my last approval.  Banking, investment and multiple cc's don't matter when it comes to them. 

---

On the CSP application the rep identified the freedom card and same info so asked security questions based off the freedom account (CL, recent transaction, AU users)

Today they would not use ANY current relationship information and asked stuff from public records as I stated and 2 of them were addresses that my partner has never lived at (family has temporarily been at the addresses they were looking for but I couldn't get that info during the call and 1 was specific "give address" not multiple choice) that's why I had issues with them.

I faxed in Drivers license, Car insurance, and Lease!

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They asked me addresses from over 20 years ago that I lived.  I guess it's easier when it's the applicant doing the answering. 

Hopefully, they won't take weeks reviewing your fax. 

[GooseGirl]

I don't have much to add except Ugh. I would find that incredibly frustrating. I hope they review the information you faxed and quickly respond to you.