@takeshi74 wrote:This is not a fail on Chase's part. Own up to your actions. Yes, they could have reversed it out of goodwill but they are not obligated to do so and you are not entitled to it. Be aware of the payment deadlines and get your payments in on time. You can schedule payments in advance and/or use autopay if they would be of benefit to you. It's a small hit, chalk it up as a learning experience.
Actually I did "own up to my own actions". I said I made a mistake. Unfortunatly, I was unaware of the cutoff time. I was making the payment on the due date and had I known of the ability to call in I could have and they would have credited it to that day. I didn't say they were obligated, but I didn't really think it was an unreasonable request given the situation and after years of being their customer without missing a single payment.
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@red259 wrote:Called in on an issue I posted about before with my CS card. I had paid the vast majority of my balance well before due date (paid like $920 or something). I had about $280 or so left to pay and I made the mistake of paying $300 online on the due date, but because it was pasty 8pm est the payment was not processed untilt he following day. I ended up being charged $8.29 in interest. I have had this card for a couple of years and always PIF. Never carry a balance. I called up and the CSR told me that the computer wouldn't let her credit me the interest payment back. Given the amount of money I put through my various Chase cards every single month for a prolonged period of time I am a bit shocked here. In addition I am being told I will be hit with a few hours more interest that it took the payment to clear in the next month's cycle. Really disappointed with Chase, since they can see if scheduled the payment on the due date but because of their cutoff times it wasn't credited until after due date. Sadly if I had just called in they would have credited it the same day but I did not know about that option at the time. So much for getting the benefit of the doubt from them.
I fail to see how this is anybody elses fault other then your own?
@Closingracer99 wrote:
@red259 wrote:Called in on an issue I posted about before with my CS card. I had paid the vast majority of my balance well before due date (paid like $920 or something). I had about $280 or so left to pay and I made the mistake of paying $300 online on the due date, but because it was pasty 8pm est the payment was not processed untilt he following day. I ended up being charged $8.29 in interest. I have had this card for a couple of years and always PIF. Never carry a balance. I called up and the CSR told me that the computer wouldn't let her credit me the interest payment back. Given the amount of money I put through my various Chase cards every single month for a prolonged period of time I am a bit shocked here. In addition I am being told I will be hit with a few hours more interest that it took the payment to clear in the next month's cycle. Really disappointed with Chase, since they can see if scheduled the payment on the due date but because of their cutoff times it wasn't credited until after due date. Sadly if I had just called in they would have credited it the same day but I did not know about that option at the time. So much for getting the benefit of the doubt from them.
I fail to see how this is anybody elses fault other then your own?
I didn't say it was their fault. I said I made a mistake by not making a payment by the time deadline even though I paid on the due date.
Y'all need to back off, this is becoming a running theme and getting real old real fast. OP has admitted culpability. Do yall want a first born child as retribution?
OP I get what you're saying. Thankfully we're only talking about a couple bucks here. You know better now and it only cost you $8
OP I get what you're saying. Thankfully we're only talking about a couple bucks here. You know better now and it only cost you $8
@TrialByFire wrote:
Y'all need to back off, this is becoming a running theme and getting real old real fast. OP has admitted culpability. Do yall want a first born child as retribution?
OP I get what you're saying. Thankfully we're only talking about a couple bucks here. You know better now and it only cost you $8
Thanks!
@yfan wrote:
@TrialByFire wrote:
Y'all need to back off, this is becoming a running theme and getting real old real fast. OP has admitted culpability. Do yall want a first born child as retribution?Nah, not a first-born. Just not trying to call the bank's refusal to forgive the consequences of that culpability a "fail" would suffice.
Look at YouTube for "skating fail" videos. Did the bike or skates fail?? No, nor is it implied. Same concept here. Why get into semantics? For the love of all things Friday please lock this thread.
