cancel
Showing results for 
Search instead for 
Did you mean: 

Chase replacing CSP due to fraud and wants the old card returned.

tag
FlaDude
Valued Contributor

Chase replacing CSP due to fraud and wants the old card returned.

I saw a couple of bogus charges on my CSP account, called Chase, no problem, charges removed, new card sent. 

 

The new card package included a post paid return envelope with instructions to send the old card back to them for secure destruction. I've had lots of cards replaced due to fraudulent charges over the years, but this is the first time an issuer has ever asked for the old card back. 

 

Has anyone else here seen this? My shredder probably won't handle the metal card, but I think I can adequately destroy it. Any other reason to return it vs. doing the deed myself?

Scores: March 21 FICO 8: EX 810, TU 808, EQ 813
AoOA: closed: 40 years, open: 30 years; AAoA: 14 years
Amex Gold, Amex Blue, Amex ED, Amex Delta Blue, Amex Hilton Surpass, BoA Platinum Plus, Chase Freedom Unlimited, Chase Amazon, Chase CSP, Chase United Explorer, Citi AA, Sync Lowes, total CL 203k
Message 1 of 7
6 REPLIES 6
rbentley
Established Contributor

Re: Chase replacing CSP due to fraud and wants the old card returned.

Chase replaced my metal Amazon Prime card due to fraud. The new card arrived with a return mailer for the old card for disposal since they are pretty indistructable and require special processing to be recycled. You can also drop your old card off at any physical Chase bank location for the same secure processing.
Message 2 of 7
wasCB14
Super Contributor

Re: Chase replacing CSP due to fraud and wants the old card returned.

Chase has been including those envelopes with "metal core" cards for several years.

 

I don't use the envelopes. Metal core cards are useful in household cleaning.

 

Returning the card may be faster (if you're going by a PO drop box anyway, at least) but may be less entertaining.

 

Some shredders can handle it, others can't. I'd be cautious.

Personal spend: Amex Gold, Amex Schwab Plat., BofA PR+CCR(x2), Costco
Business use: Amex Bus. Plat., BBP, Lowes Amex AU, CFU AU
Perks: Delta Plat., United Explorer, IHG49, Hyatt, "Old SPG"
Mostly SD: Freedom Flex, Freedom, Arrival
Upgrade/Downgrade games: ED, BCE
SUB chasing: AA Platinum Select
Message 3 of 7
Anonymous
Not applicable

Re: Chase replacing CSP due to fraud and wants the old card returned.


@wasCB14 wrote:

Chase has been including those envelopes with "metal core" cards for several years.

 

I don't use the envelopes. Metal core cards are useful in household cleaning.

 

Returning the card may be faster (if you're going by a PO drop box anyway, at least) but may be less entertaining.

 

Some shredders can handle it, others can't. I'd be cautious.


Right, I don't think they really are requiring the old card returned, just offering their standard service for harder-to-destroy cards

Message 4 of 7
Anonymous
Not applicable

Re: Chase replacing CSP due to fraud and wants the old card returned.

I colllect them. I have 3 gold cards and 3 CSP.

Message 5 of 7
rbentley
Established Contributor

Re: Chase replacing CSP due to fraud and wants the old card returned.

You are not required to return your old metal card. You can cut it up yourself with tin snips, but it won't be recyclable without special processing only available by Chase.
Message 6 of 7
Anonymous
Not applicable

Re: Chase replacing CSP due to fraud and wants the old card returned.

I have seen Chase sending the return envelope for couple of friends for their old CSR. Most likely Chase is going to recycle the metal in the card.

Message 7 of 7
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.