Citi Bank Online Access

[2011beginnings]

Is anyone else getting this error message when trying to log into their Citibank credit card account?

WE'VE ENCOUNTERED AN ISSUE AND ARE WORKING TO FIX THE ISSUE.

Please return in 10-15 minutes and try again. If you need further assistance, please call Customer Service at 1-800-347-4934 (in Spanish: 1-800-947-9100) (TTY: 1-800-325-2865). If you are an AT&T Universal Card customer who needs further assistance, please call Customer Service 1-800-423-4343 (press 2 for Spanish); TTY/TDD 1-800-367-8997. To access your Citi® ThankYou® Rewards Member Account, click here.

I just applied for the card, setup the account after I got approved but it keeps telling me this.  I have tried logging in for the past five hours.

[Anonymous]

It's working for me, but the Citi sites seem to have frequent problems (both this and the Thank You site).  Only question is have you been doing things Citi might not approve of on a 5x card?

Edit: see you just approved, so that's a bit quick for AA, even for Citi!

[2011beginnings]

i thought by setting up the account after approval that meant i could login to the account online.

[TimeToRecover]

Do you actually have the card yet and activiated it.  When I got my cap one I could set up the acct but not log in and use it till I actually activated my card.

Just a thought.  Don't know if citi is the same or not.

[2011beginnings]

no i dont have the card. i just applied today and the website said a week til i receive it. i guess i have to wait.

[Anonymous]

Try clearing your cache, cookies and browsing history.

my citi website was "down" for over a week until I finally cleared my entire browsing history on chrome 

if that still doesn't work then I suppose you need to wait for the card.

[HiLine]

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@Anonymous wrote:

Try clearing your cache, cookies and browsing history.

my citi website was "down" for over a week until I finally cleared my entire browsing history on chrome 

if that still doesn't work then I suppose you need to wait for the card.

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Thanks for the tip! I'll try it next time I have an issue with Citi online banking website.

Citi really needs to improve the quality of their online banking page. It's more buggy than that of any other bank I have experience with. 

[PokemonMaster]

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@2011beginnings wrote:
no i dont have the card. i just applied today and the website said a week til i receive it. i guess i have to wait.

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They let you make the account right away but the system has to cycle for you to be able to access it. I think I was able to login the day after I got approved.