Citi Prestige 4th Night Free Booking

[SMDLiquid]

Just booked at 4 day stay & I got mixed results. First agent was clueless & was quoting rates $1K over the hotel rate. 

Also the hold time was crazy & the agent just seem lost. Call later & the second agent was wonderful & everything was done in a timely matter. 

The most important thing is that I did save €340.00 Euros 

[ficobgtx]

I've now booked using the new service 3 times.

First time: 59 minutes.

Second time: 21 minutes

Third time: 35 minutes and still on hold

Everytime I've called over the past 3 weeks, they warn that there are long wait times. Really... Every time I call?

once I actually get someone, the experience is nicer. Not transferred to a travel agent, they just do it all themselves. Before, they had to get a CWT person on, and I would typically have to repeat my hotel, dates etc.

But the wait times are killing me now.

Update, in the time it took me to type this out, wait time has gone from 35 to 38.

[ficobgtx]

FYI, 3rd time total: 53 minutes

Only nice thing, they are quite good at booking. Hold time was probably 50 mins, took less than 3 to give info and for him to book. Cut out the wait time and I'm happy, even if I do have to call instead of book online.