Citi Simplicity balance due not correct

Anonymous · ‎03-31-2018

I had a purchase for $76.49 that got refunded a week later. Both the purchase and the refund show on my statement from last month, yet my statement indicates I have a balance due of $75.24 (the amount after the 5% credit they automatically apply). Why is it showing a balance due for that amount when that transaction was refunded? Am I missing something? O.o

https://i.imgur.com/N9jQKb1.jpg

UpperNwGuy · ‎03-31-2018

I think you should call them and ask.

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Anonymous · ‎03-31-2018

You're showing a prior balance of $134, a payment of 57.51, the purchase for $76.49, credits (refund + cashback) of 77.74. Add those together and you have a remaining balance of 75.24.

Your starting balance is 76.49 higher than your payment, so did the purchase get charged twice? What does the transaction detail show?