Diamond card was approved on the 5th, didnt ship until the 14th, arrived on the 21st. Longest Ive ever had to wait for a card. When using the regular contact number didnt get much assistance but when I called the number on my welcome letter it was 10x better. Rep was able to look up when the card shipped and offered to extend my 0% for an extra 20 days bc of the inconvenience.
Sorry things arent starting off well OP but you may be waiting for another week or so.
Hopefully not. GL
Sorry things arent starting off well OP but you may be waiting for another week or so.
Hopefully not. GL
Citi is certainly not the best when it comes to new accounts. A quick search of the words "citi doublecash" here on myfico could've given you that idea. When the doublecash was first released, many of us applied for it and waited quite a long time to get it. It's just the way it is.
As far as citi not expediting cards, they just don't. Some are shipped via expedited shipping methods, but they will still take a week to ship your card. It's just the way citi is. lol. I love their products, but the whole operation needs an overhaul. Chase and Amex do card shipping the best (in my experience). Closely followed by discover who ships all their cards expedited, and cap1 who will expedite if you ask nicely. Barclay's will expedite, but you will have to fight with the CSR to get the $15 fee taken off, and citi is just terrible.
As far as citi not expediting cards, they just don't. Some are shipped via expedited shipping methods, but they will still take a week to ship your card. It's just the way citi is. lol. I love their products, but the whole operation needs an overhaul. Chase and Amex do card shipping the best (in my experience). Closely followed by discover who ships all their cards expedited, and cap1 who will expedite if you ask nicely. Barclay's will expedite, but you will have to fight with the CSR to get the $15 fee taken off, and citi is just terrible.
@Anonymous wrote:Was approved for a DoubleCash card last Friday (6 days ago now) with the message that I'd have my card within a week. I'm traveling later this week, so I called on Monday to have the card expedited, and was told to call back on Wednesday as the account hadn't been created yet. I called back on Wednesday and was told the card would be expedited and I'd have it by Thursday.
I called back this morning to check on the tracking number, and was told that the card hadn't been shipped and the account had just been created yesterday so it would still be another 5 to 7 days until I received the card. This CSR told me that they cannot expedite new cards for "security reasons." Not sure how that would even be an issue, as other card issuers do it all the time.
Anyone else have an experience like this? Looks like it's going to be closer to two weeks or more until I receive the card.
There is an entire thread full of posts about this for people who had to wait for their premier card. Citi was updating a system or something so it created a backlog. I never had the problem with citi before, so once the backlog is cleared out I do not think it will be a problem in the future.
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