I closed my Best Egg Visa account today. I opened it a couple of years ago when it first launched. At the time, the intro rate was solid, and the credit limit was generous for a new card. Rewards were just average—basic cash back—but it was enough to justify keeping the account open and using it occasionally to keep it active.
Recently, though, things have changed. After months without a mobile app, they finally launched one, but it's clunky and not much better than the website, which has also been hard to use.
What pushed me to cancel was the new $4 monthly fee they just introduced (as of my May statement). I called customer service after seeing the charge. It took 15 minutes to get someone on the line, and when I finally spoke with a rep, they told me there’s nothing new included with the fee, just that I’d continue earning the same cash back as before.
For me, that’s not worth $48 a year, especially with a card I barely use and a digital experience that hasn’t improved much. I originally got the card as part of a credit-building strategy and to try something new, but it’s no longer offering enough value to keep it.
Just sharing in case others are in the same boat or considering this product.
