Called in to cancel my West Elm credit card this afternoon. It hurt a bit, as my CL is $11,600, and I've had the card for two years, but I really don't need the card and Comenity is not making me feel very warm and fuzzy lately because of all they are doing to myfico friends. I love West Elm and will still continue to shop there.
The creepy thing was, when I called West Elm CS to cancel, she verified my phone number and other information, and THEN read off on the phone to me my other Comenity Visa and Mastercard accounts by name (Total Rewards Visa Sig, etc) and said, 'I'll be updating your phone number with all of these cards too, ok?"
I said there was no need to update since everything was current. Rest of the conversation went fine and I closed said card. Felt a little better for doing so. Losing Comenity dead weight is fun. 
It just felt a little creepy to have her read off my other Comenity Visa and MC each by name and tell me she was updating the phone number when there was no need. Never had a conversation like that with them before and it creeped me out a bit.
My other cards are not new and have some history, and I don't have very many Comenity cards, but I may trim another one before the year is out. Hang in there everyone and have a great week.
@Anonymous wrote:Called in to cancel my West Elm card this afternoon. It hurt a bit, as my CL is $11,600, and I've had the card for two years, but I really don't need the card and Comenity is not making me feel very warm and fuzzy lately because of all they are doing to myfico friends. I love West Elm and will still continue to shop there.
The creepy thing was, when I called West Elm CS to cancel, she verified my phone number and other information, and THEN read off on the phone to me my other Comenity Visa and Mastercard accounts by name (Total Rewards Visa Sig, etc) and said, 'I'll be updating your phone number with all of these cards too, ok?"
I said there was no need to update since everything was current. Rest of the conversation went fine and I closed said card. Felt a little better for doing so. Losing Comenity dead weight is fun.
It just felt a little creepy to have her read off my other Comenity Visa and MC each by name and tell me she was updating the phone number when there was no need. Never had a conversation like that with them before and it creeped me out a bit.
My other cards are not new and have some history, and I don't have very many Comenity cards, but I may trim another one before the year is out. Hang in there everyone and have a great week.
That WAS creepy. Perhaps because of all we are seeing here on the forum? I can understand wanting to shed some of the Comenity weight as they seem to be on a closing spree themselves.
Thanks, musiclover! Just the way the conversation went was odd. It went from me confirming my phone number to the lady saying " I see here that with Comenity you also have Total Rewards Visa Sig, etc, and naming each of my cards by name, then telling me she was going to update phone number on my other cards rather than even asking if any update was needed.
Weird, weird. Seems to be Comenity's tagline lately, however.
Fun with axing Comenity! Woohoo
@atd1970 wrote:
I just close them online via message. I don't find a bank knowing my exposure creepy. When I call Chase to transfer trade lines the rep always has the information.
Will definitely close it online or by automated system next time. I didn't really even feel like talking to them. And Chase is definitely a different animal from Comenity.
Perhaps I'll be the outlier on this just like the above poster but I don't see anything creepy about it IMO. I have (and had) several accounts with them and any changes that I need to perform are all done in one call! Why wouldn't they be expected to see your entire relationship - and it's not like the other accounts are hidden from their view 
BOA and Chase (amongst a few) always ask the same thing when you have multiple accounts with them. Seems pretty business as usual. Plus, as CC mentioned above, one has the option to close via their automated system without having to request a CSR unless the call is automatically routed.
*shrugs *
BOA and Chase (amongst a few) always ask the same thing when you have multiple accounts with them. Seems pretty business as usual. Plus, as CC mentioned above, one has the option to close via their automated system without having to request a CSR unless the call is automatically routed.
*shrugs *