@kdm31091 wrote:
@Falere wrote:I love the product, but I have considered closing it as well. Being a startup, the lack of self-service options online are becoming an issue/annoyance for me. I don't like calling customer service for something that 99.9% of lenders let you do online.
My card has started peeling plastic (got it in April), which speaks to another issue of card quality. I thought, "No big deal. I'll just request a replacement." Can't do that online. I thought, "No big deal. I'll just call when I get a chance." Called today, and the representative asked for my full card number. Really? I didn't even have my card on me at that moment. So, the representative asked for my full social instead (I had already entered the last 4 digits through the automated system). Provided my full social.
"There's no account under that number."
While I agree it is obnoxious, it's par for the course with a startup. You take the good (2% cash back, financing) with the bad (immature company with limited self service options).
Maybe things will improve down the road, or maybe not. Either way, most service requests are only something you're going to need to do very occasionally anyway.
That said, OP's situation seems ridiculous, and I'd close the card and not look back. Why SD it and keep it open? No point.
I agree in general but I think in this case there may be an arguement for just SDing. If the problems are related to being an immature company, then these can improve. So in a year we can be reading how the card offers CLIs (not an interest of mine, but obviously for others), state of the art website or whatever, and then the OP can reap the benefits.
Just that we can expect a new company with some good ideas to improve in other spheres, quicker than some of the megabanks.
I recently got the card. First purchase was $1500 second purchase $300. Both qualify for Deferred interest 6 months. No problems love the card so far. ! I would hold on and work with them this is a great product from what I have so far seen.
