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I assume you called just to check on their practice regarding closure due to non use when you said "...to ask if they'll close...", right? That doesn't sound like you are actually closing it. Maybe ELAN misunderstood your call? Maybe they'll reactivate it if you still want it active?
So to recap what I think I heard you say, you have your longest-lived CC and don't use it anymore, and you would like the bank to keep the card open for you forever, with them spending money to send you a new card every few years, keeping at least an online statement so you can see that there are no charges, and for them to monitor to see if anyone else is fraudulently using your card to protect your credit, while you are not using it to send at least a little of swipe fees their way?
And they aren't holding up their end of the bargain because they closed it because of non-use?
The bank was in the right to close the card.
Thanks for sharing your experience OP!
I'm curious as to why you couldn't have just used it once every six months or so (like most of the more knowledgeable MyFicoers suggest) rather than not use it all to see if the rep was right.
@Anonymous wrote:
Obviously I understand why it was closed and I am fine it's closed. The only point was they said they wouldn't and did. I've seen your posts for years you're smarter than that man.
Well, they said that a year ago. Corporate managers change, and new cost cutting initiatives appear, so one of the ways to cut CCC costs is jettison unprofitable customers. I'm not trying to go negative on your post, just providing a perspective from the banks side for you and others to think about.
Promises from a corporation need need to be in writing or else they are not promises. Plenty of other folks have been either perplexed or disappointed after talking with a CSR, and the CSR was not correct.