Credit Card not honoring sign up bonus?

[Anonymous]

I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks


Sorry for any mistakes, I'm on my cell

[Anonymous]

Most base level CSRs do not have the authority over this type of situation, and are discouraged from transferring to a supervisor, so they'll usually tell you that there's nothing they can do. What you want to do its open the stickied thread on this board and get the number for BOA's executive office. Contact someone there, but polite and visual, and they should be willing to help you.

[Anonymous]

I don't see a number for the executive office. I only see the backdoor number for an analyst which is where I called today.

[Anonymous]

Does anyone have an email or backdoor number for bank of america's executive office that they can pm me? Thanks

[Anonymous]

Perhaps they have a spy in the garden.

Hopefully you'll find someone to sort it out. Stinks that we're litrerally expected to take screen shots of offers from major banks.

[Anonymous]

I did take a pic of the offer with my phone just in case....lol But they also mailed me an offer of 15,000 that I held on to. If they won't honor the 20k, I will push for the 15k.

[kevinjjc]

I know how you feel, Bank of America did not honor the sign up bonus when I opened up a checking account. 

[Anonymous]

Just bumping this up to see if anyone has an email or phone number for the executive office.

[lg8302ch]

I would take a print screen of the offer from the account and simply wait. Quite often BofA CSR do not see the special targeted offer on the account as I had several BT offers for 0% APR and 2% BT fee and they always told me that it is 4% BT fee. (phone or sm both did not see it)  Then I found out that they do not see online offers on the account unless they can search with the offer code ...so you might still get your sign up bonus if you applied with the link/offer you got online. Did you get a special code if yes take a picture/print screen of it and just wait to see if you get it. I would only start with CSR if the sign up bonus is not paid out or not paid out correctly. Good luck!

[Anonymous]

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@lg8302ch wrote:

I would take a print screen of the offer from the account and simply wait. Quite often BofA CSR do not see the special targeted offer on the account as I had several BT offers for 0% APR and 2% BT fee and they always told me that it is 4% BT fee. (phone or sm both did not see it)  Then I found out that they do not see online offers on the account unless they can search with the offer code ...so you might still get your sign up bonus if you applied with the link/offer you got online. Did you get a special code if yes take a picture/print screen of it and just wait to see if you get it. I would only start with CSR if the sign up bonus is not paid out or not paid out correctly. Good luck!

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I didn't print the screen itself on the computer but I took a pic with my phone just in case. It only shows the offer and my name, not any code. That preapproval has been popping up on my account for a month now. I finally took advantage of it. They have to be able to see it because I used their link. The new account finally showed up on my account this morning so I was going to call and talk to someone else on the backdoor number that is posted here. I have never had any problems with boa so I hope they get this taken care of.