Hummm, I'm familiar with Credit One Bank as far back as when they were FNB Marin and don't believe a word they say as far as I can throw them!!! When dealing with a lender who charges a monthly membership fee, always overpay by $10 before closing the account, just to cover yourself in case they pull this type of stunt. They are quick to damage your credit and there's no real process to correct it, so don't wait around for Credit One bank to do you any favors because they won't.
They are located in Las Vegas, NV but the calls are routed to India and Philippines, so you can never really dispute anything. Also trust me when I tell you that the P.O. Box they give you is worthless -- they'll sign for a certified letter, but will never tie it to your account or acknowledge they even have it no matter how much detailed information you've included in the letter with your account, ssn, etc. They'll say, another department may have mistakenly signed for it and now has been mis-filed. I heard all of their excuses.
I'm not sure how long your account was at zero balance before requesting to have it closed, so I'm not sure if the fee came from past interest charges or something left over from their membership fee, etc???
You'll darn nearly have to trick them into doing their job. Example: If they give you a fax number to send your dispute, make sure there's someone standing next to the fax machine as you are sending it. Place a Key Word at the top of the page and ask them to recite it to confirm they received it, because they are quick to say "We got it!" but later claim they didn't. Wooooo!!! That was my first card as a kid and I did everything right, but they did everything wrong until I turned the tables and started using their own tactics against them. I've long since gave them the boot, but remember taking Excedrin during each call for small mess-ups on their part.
They updated a few days ago and my balance shows $0. I won't miss their monthly $8 fee or low $750 CL, but they did serve a purpose.
