Disappointed in Citi

[Anonymous]

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@Anonymous wrote:

Weird. As much as I dislike Citibank, they are the best of all my cards in posting payments immediately. I have made multiple payments in the past and did not experience any issues other than they limited me after 3 or 4 (can't remember) in a single billing cycle. 

How large was your balance compared to your credit line? Was the payment very large and close to the credit line? I do not think I worded that correctly....let me try this...lets say you have a $10,000 limit and you had a $9,975 balance and you made $9,900 worth of payments during the billing cycle. I could see why a creditor would do this; especially if you live in SoCal. I worked for a Visa bank many years ago and we had unscrupulous "customers" that liked to check kite; they would charge up their card and then sent a check payment in full or make a phone payment in full. The bank being foolishly trusting, would free up their available credit line. Those "customers" would then charge up their card again to the full credit line. A few days later the payment would be returned NSF and the "customer" would bail. This was really prevalent in Southern California (surprise, surprise).

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+1

[expatCanuck]

I'm late to the party, but I'll offer this:

For 7 years, I've had a Citi Forward card with ('til very recently) a 7K limit (I think it started at 5 or 6K).  For much of 2015, 2016 & 2017, it was not uncommon for me to have a high-ish balance on the card.  In the latter half of this year, to prep for a refi, I was laser-focussed on paying down my cards, and often made multiple payments in a given cycle -- easily 2 or 3, and possibly as many as 4 or 5.

Nary a complaint from Citi.  It probably helped that I've almost always paid electronically via direct transfer, and have had a clean payment record with them since I opened the card.  (Actually, my overall record's been good with all issuers for over 7 years, but for one slip-up in Feb '12.)

Earlier this month, after having all but cleared the balance, I pursued an online CLI.  Bumped to 8.5 with a soft pull.  Likely could've had more, but that would have required a hard pull.

Bottom line - like Co_Native, I'm delighted with Citi as far as payment & posting goes.  (I do think their alert and fraud resolution processes need work, but that's another matter.)