Disco Rewards Conversion Tool Down?

[uncredited]

I was considering finally switching my Disco Chrome to Disco Cashback before the Paypal quarter starts since the change takes effect the next billing cycle, and that's coming up.  I logged in and went to the conversion page, but got:

"Thanks for your interest in

converting to a different product.
We're working to enhance the experience to change your rewards program-
please check back later."

Does anyone know anything about if they have a plan or schedule for bringing the tool back? I could probably call and convert, but I'd honestly just rather wait until the online tool works.  I feel more secure with buttons I push myself and see the result more than a CSR verbally doing it, just due to the human error factor.

Or is that a message mostly meaning "we aren't doing this on your account specifically for some reason?"

[UncleB]

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@uncredited wrote:

I was considering finally switching my Disco Chrome to Disco Cashback before the Paypal quarter starts since the change takes effect the next billing cycle, and that's coming up.  I logged in and went to the conversion page, but got:

"Thanks for your interest in

converting to a different product.
We're working to enhance the experience to change your rewards program-
please check back later."

Does anyone know anything about if they have a plan or schedule for bringing the tool back? I could probably call and convert, but I'd honestly just rather wait until the online tool works.  I feel more secure with buttons I push myself and see the result more than a CSR verbally doing it, just due to the human error factor.

Or is that a message mostly meaning "we aren't doing this on your account specifically for some reason?"

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I can't help with any insights on the tool, but I would give them a quick call to see if a customer service rep can help with the product change.

I've only needed to speak with a few times over the years, but each time the rep was both well-informed and empowered to help me with what I needed.