@Anonymous wrote:so far overseas or local reps have been helpful to me, both try to solve the problem as much as they can.
the problem with overseas rep is that they usually have less rights do stuff with your/our account.
In my experience, overseas reps have harder times actually understanding what is being communicated that extends further beyond the understanding of the language. Many read from scripts (which anyone does), and if I have genuine questions they are sorely limited in the response, hold times to gain a response, or what they can actually do should I speak to someonw who catually can do something about the matter, or answer a basic question I have. Vendors from HSBC to T-Mobile, the experience has not changed. I looked up specifics once and someone on the board recommended that you politely ask for a state side rep should you not get through the cultural barrier (which is beyond simply speaking the English language, no offense to them...they have to work too).
One specific encounter was with T-Mobile. Once upon a time they were open 24 hours. Then the hours became limited, and not only limited....most late calls in my timezone (Pacific - where T-Mobile USA is based) on certain weekdays are re-routed soley to overseas reps. Extrordinary long hold times (15-25 minute), and when the reps DO answer, they were having a hard time fielding basic questions. It's tough navigating through these type of walls on every encounter (I don't call vendors/creditors much if at all).
I once tried to sit through a hold time (25 minutes) and placed the phone on speaker should they answer.....I made it home in Los Angeles/Orange County rush hour traffic, and they still had not answered.
It can be mind-numbing at times, so I can understand the thrust of the commercial and overall point.
Starting Score: TU: ?-- EQ: ?--EX 560 (8-08)