So I got my latest Discover it statement yesterday, and as always plugged the numbers into my spreadsheet, and the cashback calculations did not add up. Here are the issues:
- All but one of my purchases were in the 5% category of grocery stores/Walgreens/CVS. Summing up all the posted transactions, deducting the single return credit I had in that category, I should have earned about $6 more cashback than I was credited with. All the transactions used the correct merchant code, and none of them showed up at 1%; they just didn't give me all the cashback.
- The single purchase that was at 1% (used the wrong card at a restaurant, lol) was for $8.68. They credited me with $0.07 cashback at 1%. Weird!!
Naturally I called in immediately to get it rectified. After explaining the discrepancies, and being bumped from main customer service > billing > billing supervisor, I was told that not all cashback is credited immediately, but will eventually appear on a later bill; and that as for the mysterious $0.07, they were showing $0.09 earned on that transaction, and the same deal, the $0.02 will be there next statement.
The supervisor made it sound like it's nothing unusual, this happens sometimes, has to do with billing cycles etc. etc., but this seems super strange to me. I could see why a whole transaction and its cashback might not make it onto a given statement, but why in the world would 7/9ths of a transaction's cashback show up now and the remaining 2/9ths later? Anyway, I will be carefully monitoring my future statements to ensure I receive all promised credits, and encourage you all to do the same!
Also notable, this is the first Discover statement I've received with a new graphical layout. I wonder if technical issues are involved?
