Extended warranty claim on a PCed credit card

[xenon3030]

I did one appliance purchase using my Citi Premier card two years ago. Last year, I product changed the Premier card to DC. The appliance got failed recently and when I wanted to submit the extended warranty claim online at the benefit website (mybenefits.cardbenefitclaims.com), it could not find the old card in their system.

I was on the phone for around 1 hour with them and they were passing me from department to department, without clue.

Are there recommendations to be able to submit this extended warranty claim? Or shall I consider it as a loss?

[Kforce]

I keep statements and records for years.

I would pull out the statement with the purchase, card number, etc.

Might be that the product change, means you gain something and lose something.

Can't "have you cake and eat it" as they say.

Never had this happen.

Good Luck !

[xenon3030]

So, to be able to keep the extended warranty benefit active, shall we keep the cards intact all the time, without even PCing?

[BFDZ1218]

That depends on your card member agreement. Every agreement includes all the benefits your eligible for including Extended warranty or Car rental insurance for example. Was the extended warranty through Amex or a visa signature/Mastercard world elite?